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“Great service here. My husband and I both had appointments for the Genius Bar. Earl did a great job helping us in getting my husband’s air pod replaced as well as his camera on his phone. He was also very helpful with the battery on my computer. It’s definitely worth having Apple care!!”
“It was a bad experience with Jacob Tadros. He provided misleading information, behaved unprofessionally, and showed no understanding of proper customer service, I have submitted a formal complaint, and I am glad that Customer Support and Store Manager William addressed the situation.
Special thanks to Abdulrahman for his professionalism and excellent service”
Computers
Computers
Computers
“Had a bit of a chaotic start when I was given the wrong laptop at pickup due to a mix-up. When I came back to swap it, the original model wasn’t even in stock/mislabeled. It was a huge headache, and honestly, it felt like I wasn’t being taken seriously until I looped in corporate.
Once corporate was involved, the store manager, Bryan, stepped up and went above and beyond to make things right. They ended up giving me an incredible deal on a brand-new, much higher-spec MSI laptop to make up for the trouble.
Thank you to staff for turning a stressful mistake into an absolute win. Mistakes happen, but how a company handles them is what matters—and they handled it well.”