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“Had the best experience ever at the USPS Herndon Post Office yesterday afternoon. I had to rush a shipment of close to fifty boxes of school related books for children on the island of Puerto Rico. During the day I was trying to figure out the best and most affordable way to get the boxes delivered and Patel helped me sort out the boxes, I needed, labels etc. During the afternoon I boxed all of the items with the help of my wife, son and daughter. By 5pm on this Friday I went back to the Post Office and Patel lent me four carts to unload our boxes. Meanwhile, the other employee there Zafirah started preparing the shipment orders and identified a mistake in the zip code which she kindly went about fixing one box at a time by using white out and correcting the mistake to ensure the shipment got there on time. She also had Patel set aside a “trolley” to ensure all boxes were loaded together so they could get there together instead of separately. It took about an hour to do it all but both Zafirah and Patel were mega kind and willing ti ensure the process went through smoothly. I can I thank them enough for their kindness and professionalism. This is what public service is all about !!!”
“I went to go renew my passport at around 3:45pm. I was doing it last minute and with no appointment. Walk in hours for passports was 9am-10am. A very kind gentleman by the name of Mr. Pham did my passport renewal anyways. He was incredibly kind and accommodating and saved me a lot of time and energy as I was doing it last minute. He was very helpful.”
“My package was delivered to the wrong address. I called and spoke to Jerry at this location and he was able to locate it and have it redelivered within an hour. I appreciate his attention in resolving our issue so quickly! Thank you!”
“Stopped me from sending my passport to the wrong address before I could even pay for it, they just knew it by heart. Staff was very friendly and knowledgeable. Plenty of parking.”
“One of your employees, Jeanne, is such a kind, down to earth, and respectful woman! I hope you really appreciate her.
She's friendly and upbeat, and sympathetic-- not something I see often with USPS and probably one of the best USPS employees have come across in the last couple of years. She's very good at making people feel at ease -- as someone who was recently let go from the government, her kindness, patience and understanding was greatly appreciated.”
9AM - 1PM 2 - 4:30PM
45005 Aviation Dr Ste 120, Sterling
Post Offices
“Thank you for the comment saying GPS will take you to Marriott, but go across the street instead. This is the bldg # if it helps. There is a bell you need to ring when you arrive, so they know you are there. Also, Chaneisha was amazing and helpful!”
“I stopped by to purchase a stamp and potentially send a letter. The wait was very short, the process was quick and efficient, and the customer service was exceptionally kind and friendly.
It’s always refreshing to be greeted by someone who is polite, professional, and willing to help. My visit was simple, pleasant, and exactly what I needed.
Thank you for the excellent service.
Five stars.”
“I’m glad and thankful for their kindness and educated me when my envelopes get to the next level and why I have to pay more or save money. Be kind to the people that serves you. They are having extra work during the holidays ?”
“Based on the reviews, went to this post office for a mail issue with the lowest of expectations. However, I found the staff there to be prompt and courteous. Got what I needed in less than a minute.”
“Love the team in Sterling. Don't listen to anything negative. I've been a patron for years. The same loyal wonderful team being in service to us. Give em a shout out!”
11AM - 2PM 3 - 5PM
43150 Broadlands Center Plaza Ste 124, Broadlands
Post Offices
“I dont know why this is so lowly rated. It's a smaller post office which makes sense in the suburbs but the wait was very short and the lady behind the counter was very nice and helpful”
“I got a passport and photo taken for my 3 month old. The process was easy, quick, and pleasant. Maile (I think is her name) was so sweet and warm with both my son and me. We had a great experience and would recommend getting a passport appointment there.”
“Very helpful staff and pleasant atmosphere. Dieu helped me mail my package and she was very friendly, efficient, and helpful!
Hardly any wait time as the line was relatively short and staff were getting through people efficiently. Overheard some others’ conversations with staff and all very friendly and helpful.”
“The service was excellent. They give me a very good customer service and I really want to thank Sushmita. She’s going above and beyond to help me with shipping my packages I want to thank all the managers there for their support and understanding.”
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“I had a very positive experience at the post office today while renewing my dad’s passport. One of the staff members helped both of us with great patience, kindness, and professionalism throughout the entire process. She took the time to answer our questions, made sure everything was completed correctly, and treated us with genuine care and respect.
Her helpful attitude made a stressful process much easier for us. We truly appreciated her support and excellent customer service. Thank you for going above and beyond to help our family today”