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“All very caring employees. Thorough. Easy to get an appointment when needed. Fair pricing. They always call to follow up on anything we need to know and to check in on our two dogs.”
“Dr. Phillips is very attentive, loving. Takes time to address concerns and issues that arise. The staff is very friendly and accommodating. You can tell they love what they do! Thank you :)”
“We got a new doctor, Dr Baxter, because our previous doctor had left the practice. I had to cancel 2 earlier appts because I couldn’t get cat Harlie in her carrier, so Dr Baxter and Kayla knew Harlie might be stressed. Very gentle, careful exam. Good advice. Discussion about use of flea meds and stool damp,e.”
“Today was my first experience with VCA Animal Hospital and what a pleasant surprise. From the reception desk to Dr. Thigpen it was amazing. I was greeted so nicely and offered beverages and snacks while I waited. Once taken back to an exceptionally clean exam room, Milo my cat was treated so gently by Dr. Thigpen. She was thorough and kind. Milo received a microchip and it was done so quickly he didn’t even feel it. In conclusion I was extremely impressed by the whole place.”
“Took my two 11-month-old kittens in for the first time to Banfield Pet Hospital on John Milton Dr, Herndon, VA. Loved the facility and staff there! Facility was bright and clean. They let the kittens be treated in the room since I wanted to be with them (not have them go to the back). Kaitlyn was our nurse - kindly let us into a room to wait since we were early and was so patient with this nervous cat Mom - she was responsive and fantastic! Dakota (vet tech?) assisted with the blood tests and was gentle and efficient. Dr. James Lew was our vet - the first thing he did with each kitten was to pick them up and cuddle them - he apparently does this with all his new cat patients! Everyone worked well together as a team! This is my new vet!”
“When my cat mother made the difficult decision to euthanize a beloved but very sick member of the family, Banfield Pet Hospital was terrific. We had a private and comfortable room room to talk to a caring veterinarian who answered all our questions .”
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“Dominion Animal Hospital offered to let me do my new patient paperwork online prior to my appointment. They were very kind and gentle with my "angry" cat and used calming techniques to keep her calm and to keep themselves safe during the duration of her exam. They were also kind and gentle in handling my other cat and offered to get me in touch with a specialist to follow up on some health concerns they had about her. All members of the staff I met during my visit were kind and very professional.”