New Balance Factory Store, located in Leesburg Outlets, is highly praised for its exceptional customer service and knowledgeable staff. Customers have shared positive experiences with associates like Taylor and Matthew Anaya, who go above and beyond to assist shoppers in finding the right footwear. Taylor is noted for her friendly demeanor and ability to help customers find their desired sneakers, even offering to order unavailable items and securing discounts. Matthew Anaya has also been recognized for turning a previously negative shopping experience into a positive one, ensuring customers remain loyal to the brand. The store features a wide selection of sneakers for the whole family, with constant discounts reaching up to 30%. Customers appreciate the variety of styles, including classic designs and clearance items at reduced prices. Staff members are commended for their willingness to accommodate specific needs, such as finding shoes that support orthotics. Overall, the New Balance Factory Store is recommended for its great selection of shoes and outstanding customer service that makes shopping a pleasant experience.
