New Balance Factory Store, located in Leesburg Outlets, is highly praised for its exceptional customer service and knowledgeable staff. Customers have shared positive experiences with associates like Taylor and Matthew Anaya, who go above and beyond to assist shoppers in finding the right footwear. Taylor is noted for her friendly demeanor and ability to help customers find their desired sneakers, even offering to order unavailable items and securing discounts. Matthew Anaya has also been recognized for turning a previously negative shopping experience into a positive one, ensuring customers remain loyal to the brand. The store features a wide selection of sneakers for the whole family, with constant discounts reaching up to 30%. Customers appreciate the variety of styles, including classic designs and clearance items at reduced prices. Staff members are commended for their willingness to accommodate specific needs, such as finding shoes that support orthotics. Overall, the New Balance Factory Store is recommended for its great selection of shoes and outstanding customer service that makes shopping a pleasant experience.
Austin was so helpful! Any shoe I liked, they were out of stock in my size so he went ahead and pulled a few out for me in my size that he thought I’d like. One was a collab with Levi’s 🔥 I snagged that one and another pair. Thanks for being so kind and welcoming!
May 2026
Had a great visit to the store today! Austin was a huge help; finding different sizes for me and recommending different styles. Thanks Austin for all your help 🫡
May 2026
Stopped by the New Balance outlet and had a really good experience. The store was clean, had a solid selection, and the prices were actually worth it. Alex helped me out and made everything super easy, knew their stuff but wasn’t pushy at all. Definitely coming back.
