Verizon's store in Leesburg offers a reliable and efficient service for mobile, 5G home internet, and business needs. Customers appreciate the professionalism of the staff, especially during busy times, with team members like Jay and Enrique ensuring smooth experiences. Zabi stands out for providing exceptional support in complicated situations, demonstrating patience and dedication. The store has effective problem-solving capabilities, as evidenced by quick resolutions for issues like SIM card replacements, often at no cost. While there have been some initial misunderstandings regarding pricing, the owner actively addresses customer concerns, showing a commitment to improving service quality. With options for in-store appointments, online orders, and same-day delivery, Verizon strives to meet its customers' needs conveniently. Overall, the staff receives high praise for their helpfulness and expertise, making it a recommended location for mobile services.
My daughter is home from college and we ended up at the Verizon Market Blvd. store in Leesburg this afternoon due to her dropping a weight on her I Phone yesterday afternoon at the gym. The customer service, knowledge base, expertise and overall experience was over the top good, great and all things pleasing. I have... read full comment
June 2025
I’ve worked retail a long time and really have respect for Jay and Enrique at this store. They helped me upgrade a phone yesterday, and the entire process was smooth and easy. This store was packed and chaotic but they handled it professionally and it was as good an experience and it could have been considering the conditions.
March 2025
We had a very complicated situation that needed to be remedied and Zabi came through for us with the patience of a saint. Thanks!
