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“I had neglected my account and found a bunch of unapproved charges. Crystal the manager today helped me open a dispute and didn’t even lecture me on how I should watch the account more closely. It’s been a rough season and I don’t know if I’ll get any money back but she made me feel heard and like someone was helpful. Kudos Crystal!!!”
9AM - 5PM
4698 S Amherst Hwy, Madison Heights
Banks
“I have been with bank of the James since the days when it was then cooperative building & loan madison heights (checking & savings accounts).The bank of the James madison heights far exceeds the five star review, ALL of the folks there are extremely friendly,helpful, courteous and efficient.I use the bank of the James madison heights for all my personal financial affairs not only while here in the USA but also while abroad (I hold dual nationalities American/French) and have found the bank of the James madison heights branch accessible, proficient and heartwarming to be greeted and treated like I just stepped in from down the road instead of actually being an Atlantic ocean away.BRAVO, BRAVO, BRAVO BANK OF THE JAMES MADISON HEIGHTS!!!!!!!!”
“I was in a huge time crunch, literally getting to the bank with 11 minutes before closing time. 2 tellers greeted me and proceeded to help. While they were not able to help they gave us to Lois Tyree who was such a huge help! She took her time and didnt rush to solve the problem. She literally was the last one out of the bank! We even had a quick talk about the weather before we parted ways. I can thank her enough for helping because literally every customer service rep on the phone was absolutely horrible!”
“I always receive excellent service at this branch, even after the consolidation of the other branches. I appreciate all the hard work, kindness, and patience while you've all been overloaded with extra customers. You're doing a great job!”
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“I have been a customer for a long time. I usually only go to Woodforest in Madison Heights, VA. I love the staff there especially Toni, Michael, and Grayson. Everyone there greets me with a smile and makes me feel welcome.”