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“Online booking was easy to use. When I arrived for my U-Haul rental, there was one customer service person to multiple customers. Another customer service person eventually came from the back to assist other customers. There was only one customer in front of me, and I had to wait about 20 minutes before being helped. When it was my turn to be helped, I had to scan a QR code and follow instructions on the screen to confirm my U-Haul rental. The first U-Haul truck I received had a check engine light on when I started it up. One other U-Haul truck also had a check engine light on. I requested a new U-Haul truck that had no maintenance notifications/issues. While using the U-Haul, the stabiliTrak notification kept coming on during the trip. Returning the U-Haul truck once done with it was easy as one of the employees came out to get the keys and I was able to go on my way. The main issue with this location is that they need to do a better job at checking the maintenance notifications before renting these U-Hauls out. It makes me wonder how often these U-Hauls get serviced.”
“This location offered easy access in the Manassas area for picking up a moving truck and trailer. The counter personnel were very professional and specifically, a man named Jeremy really knew his trade and was about as friendly and nice a person as you'd ever want to talk to. He was quite informative and could answer anything to do with the business he was in at Penske. The 16-ft truck we picked up was fueled and in good condition. Friendly service and a decent price along with the ease of pickup made this as a smart decision for us during this move.”
“Excellent customer service, care, concern and professionalism at the Chantilly location, the one off of Rte 50. The staff is benevolent and kind. The facility has a drive in bay for loading and unloading, I really do appreciate that.”
“The guys were great helping me figure out why we could not get the trailer lights to turn on. Robert was great helping me locate the bad fuse and getting it swapped out.”
“Tyson was absolutely calm and helpful. A lady was being rude to him but he still helped her and calm her down.
They are strict about returning the gas to the literal exact amount even if it’s one line below.
Otherwise they’re helpful and nice.”
“Ok today I called penske in Manassas because I had originally reserved a 26 ft truck and a trailer to pull our car at U haul but then all of the sudden they say it was actually reserved in in Springfield but then they turn around and say they have nothing available I literally was freaking out because we're moving tomorrow and were all packed up and ready to load but then I called and spoke with a gentleman named Forester and this young man saved our day he put me on hold for 2 minutes while he could search because nothing was coming up as available he checked vehicles that had been dropped off that day and to my surprise he had found us everything we needed and he was fast and efficient In the details of everything what a wonderful person he is you feel proud to have him as an employee I don't know what we would have done without him God bless this young man Forester is amazingso”
8AM - 4:30PM
14155 Sullyfield Cir # E, Chantilly
Truck Rentals
“The location first off, was very conveniently located near my home. The staff were friendly, courteous and professional. There was a little mixup at the beginning of my rental experience where the previous renter of the van I was renting forgot to return the key the previous evening (obviously to no fault of the staff) and one of the staff members had to retrieve the key. This put me a little behind schedule, but the staff apologized profusely and got the key into my possession soon afterwards. All in all, even with the inconveniences, the staff were still helpful and I will use this location again in the future. Thanks a ton!”
“I recently rented a truck from S&S U-Haul Neighborhood Dealer for an out-of-state move to FL and had a great experience working with them. The owner was super helpful and made sure I got the truck at the earliest time in the morning. I would highly recommend this neighborhood dealer.”
“We greatly appreciate Kevin at Iclean vacuum location for UHAUL on Lee highway in Fairfax, Virginia.Kevin was very helpful, efficient and friendly. He check us in and gave us direction to where the UHAUL was parked. We got there and texted him our odometer reading and we were off to move our furniture.The most pleasant experience we’ve received from the Iclean vacuum location.Thank you so much Kevin,Sincerely,Thuy Dong9/24/2022”
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“Open hours worked perfectly and the easy mobile pick-up and drop-off, couldn't be easier. The truck was in clean condition. 15' truck was great for a two-bedroom apartment in two trips, just 10 miles away.”