Victra, a Verizon Authorized Retailer in Manassas, VA, is known for providing a positive and helpful customer experience. Customers appreciate the knowledgeable and friendly staff, including representatives like Jawed, Preston, Ly, and Steven, who go above and beyond to assist. Jawed stayed after hours to ensure phones worked properly, while Preston efficiently handled multiple tasks, offering detailed explanations and excellent service. Ly is recognized for her top-notch customer service and product knowledge, setting a high standard for Verizon representatives. Steven demonstrated expertise in iPhone storage issues, offering helpful alternatives and clear explanations of Verizon offers. Customers feel well taken care of and confident in their purchases at this store. The staff’s dedication to connecting customers with the right devices and solutions makes this location a trusted place for Verizon services. Overall, Victra in Manassas is praised for its friendly, knowledgeable staff and consistent, quality service, making it a preferred Verizon store for many.
The three people that helped me in this store are fantastic ! I cannot remember their names but it was a young lady and two gentleman who were all awesome ! Getting a new phone is a pain for me and they made it so easy -thank you !😊
August 2026
Extremity helpful and professional. I rushed there close to their closing time because I could not get my phone number connected to my new phone. I was in and out in under 10 minutes. They were wonderful.
August 2026
The sales associate who helped me upgrade my phone, tablets and plans was patient, efficient and very knowledgeable. She made my dreaded trip to the phone store pleasant and easy.
