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7:30AM - 3:30PM
7596 Colshire Dr J130, McLean
Credit Unions
“Kwan Chan & Don Mills provided EXCELLENT customer service when processing my HELOC. There were no issues at all throughout the process and everything was explained thoroughly. Every phone call during the process was followed up with an email summarizing the call as well. My HELOC process was 30 days from initial application to closing.”
8:30AM - 4PM
1600 Cameron St #200, Alexandria
Credit Unions
“I use the credit union because of the high yield checking account interest rate. I would not use if it weren't so good. The process to get in the building is overkill.”
“The Ballston location of Northwest FCU is walkable from the metro station, easily accessible to street parking in front of the building and a garage behind the building. The staff are friendly, respectful, professional, funny and willing to ask each other for help. There is such a camaraderie between each person. I really enjoy going there to do my banking business. I want to give kudos to Franklin. Kudos, kudos, kudos,”
“I went to the Leisure World branch yesterday for a refresh regarding my accounts. The representative was knowledgeable and friendly, patiently answering my questions. I was really glad I made the time for the discussion.”
“I had an outstanding experience opening a new account at this branch. Cameron and Ligia were friendly, professional, and went out of their way to ensure everything went smoothly. Truly appreciated their exceptional support!”
9AM - 5PM
7940 Jones Branch Dr, Tysons
Credit Unions
“My customer service experience last week was outstanding. Gabrielle took excellent care of my immediate needs, and her service encouraged me to open up a new checking account.”
8:30AM - 4PM
3100 Clarendon Blvd, Arlington
Credit Unions
“Our family has been with the State Department Federal Credit Union (SDFCU we call it) for decades. We get good service by phone and email. Then I needed go in person to a branch.
I chose the Clarendon branch in Arlington, VA. The assistance I received was unparalleled. I learned how to better access the joint account with my mother, got good answers to several questions, and came away with two pages of checks to carry us over until the new checks arrived. A couple of days later I ran into another challenge online. Since I had the business card from my in-person visit, I left a message about the problem, and received a call-back explaining what happened, and then got help fixing it.
Good service is alive and well at the Clarendon Branch of the SDFCU. It put the smile right back on my face.
Plus: It's in a lovely location. There is easy parking (I chose underground parking for the usual fee), local eateries all around, and a Trader Joe's across the street.”
“This is an excellent credit union if you work at the PTO. They will help you get your direct deposit for pay, and your online bill pay set up. The onsite location makes it extremely convenient. They have all the typical services like money orders, cashier's checks, CDs/money markets, savings accounts, car loans, etc. No problems.”
“My experience with Penfed application process was pleasant. There was no issues they were fair when accepted me as a member. I look forward to having a long relationship with them. I’d refer anybody looking for a good credit union to be a member of.”
“Our experience with CUMA was outstanding. We worked with 5 separate banks to refinance our home, and none of the others came close to matching CUMA in customer service or rates. Our loan officer (Damion) and processor (Jacqueline) were courteous, helpful, and responded quickly to my many questions and requests. And most importantly, we got an absolutely killer deal on our refi, both on the rate and closing costs.”
10:30AM - 6:30PM
3700 O St NW, Washington
Credit Unions
“Some of these reviews must have been written by the big banks because this credit union is awesome. Yes, they do have an app and I've been using it for depositing checks for many years. Their customer service is great. Top notch. When you consider that these are college students, I would rate this CU a 10. I've been banking here since I was a student and let's just say that some decades have past since then. I always end up coming back. Tried the big banks and always end up closing those accounts to go back to the CU!”
7:30AM - 5PM
3300 Gallows Rd, Falls Church
Credit Unions
“I had an excellent experience refinancing my vehicle here. Patrick was exceptionally helpful throughout the entire process, answering my questions and ensuring a completely smooth transaction from start to finish. Thank you, Patrick, for the five-star service! 👏”
“Jessica at Vienna Branch are very professional and knowledgeable.
I hope when I came back next time I could say the World Cup on TV while I'm waiting...”
“I’m so glad NFCU is close by with plenty of parking. The staff are so professional, they’ve turned banking into a speed run—my transaction took less than 3 minutes, which is faster than the time it took me to put on my jacket, scarf, and gloves just to head out in this winter weather!”
“I needed a Medallion Signature Guarantee and the manager was awesome. I expected it to take some time but it took 5 minutes. I had enough paperwork with me. Thank you AFCU!”
“I'm very happy banking with Truenergy federal credit union
Jennifer, Monica, and Gloria ware
Always return my phone call and also help me over and over process my personal loan
Outstanding service
I have been a member since 2015”
8:30AM - 4PM
3535 University Blvd W, Kensington
Credit Unions
“Lafayette Federal Credit Union (LFCU) has been my credit union since the 1980s. It has consistently provided good service, whether in person at a branch or on their on-line app.”
“Very helpful branch. I was in traffic racing to get to the bank before they closed. I was late but they were still willing to help me even though I arrived after they closed. Thank you”
“I have a very good experience with everyone at Apple Federal Credit Union at Bailey’s especially Omar he’s a very good at he job very helpful and very good at customer services”
“Customer service I received from Kerissa Newman was commendable. She was thorough, professional and answered my questions like a pro. Thank you for your help Kerissa.”
“I truly enjoyed working with Kelly. She is very knowledgeable about all services Navy Federal Credit Union provides and she is very patient to answer all questions. I appreciate all her help and sincerely consider to use more products from NFCU.
This office offers 1-hour free parking.”
“I setup a simple checking and savings account with this office. Charles took care of my every need and proceeded to train me on how to set-up everything, from digital banking among others. His customer service skills exceeded customer expectations, and I would strongly recommend a salary increase for him, if not a better position within the company. Then Jayson, accommodated me by informing me of what I can and cannot do as part of his exceptional customer service. Overall, I am happy and satisfied with their performance.”
10AM - 4PM
1310 Braddock Pl, Alexandria
Credit Unions
“I noticed most people said it wasn't there in their reviews. It is there, its actually two there. (One is located in my building I work in, very convenient to just walk downstairs) They're just located on a military installation. So if you don't have a military/government Identification. you will not be allowed access on the base. I've had wonderful service with both of them. The one located in the Navy Exchange is open until 6pm Mon-Fri and 5pm on Sat. You really can't beat that!”
9AM - 5PM
4875 Eisenhower Ave, Alexandria
Credit Unions
“Service is magnificent, courteous, professional and reliable on details. All my needs were met im an instant. Recommend Commonwealth for all banking needs. Thank you.”
“Great branch to visit for NASA FCU members. There's an outdoor ATM. The staff is uniformly friendly and helpful. Parking is ample, including two handicap spaces right in front of the door. Free, heavy duty coin counter in the lobby. I've never seen it crowded and seldom have to wait for a teller.”
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“I'm not sure which department is appropriate to send this note to. If this is incorrect, please forward my note to the right person.I am writing to commend Doris Re. My wife, Joy, has been a member of HFCU since around 1970 and we have never met an individual who has been so knowledgeable, attentive, responsive and courteous to our needs and questions as Ms. Re.Others have tried to help but have often had to transfer us to one or another more experienced person. When we reached Ms. Re, she not only was able to answer our questions immediately, or refer us to the appropriate person (who answered us right away), but made very educated suggestions about how to transfer some of our savings into accounts with better returns and do the actual transactions for us.I understand Ms. Re has been ill for a while. When we attempted to contact her and were unable, we felt very much at sea. When her health improved, she contacted us and took care of our requests right away.We hope she will be better soon and be able to continue for many more years with HFCUShe is so good and should have a well-deserved raise!Sincerely, Michael and Joy Greene”