Verizon's store in Mclean offers a positive customer experience, with staff dedicated to resolving issues and providing helpful service. Many reviews highlight the exceptional assistance from employees like Johnny Chau, the assistant manager, who is recognized for his expertise in phone activation and setup. Customers appreciate his friendly demeanor and willingness to go the extra mile, making complicated processes feel straightforward and efficient. The manager, Diwan Bist, has also been praised for his courteous and kind approach, particularly when addressing concerns about disconnections and previous negative experiences with Verizon's services. Additionally, Tallal and Zach have been commended for their outstanding support in navigating the challenges of porting devices, showcasing the team’s commitment to customer care. Overall, this Verizon location is recommended for its knowledgeable and attentive staff, making it a reliable choice for mobile, 5G home internet, and business needs. Customers can conveniently visit the store for in-person assistance or utilize online services for appointments and orders.
We came in for a phone upgrade and Mike was super helpful! He helped us transfer our phone data, and he was very patient when the phones were taking a long time. Mike was super knowledgeable and a fantastic sales associate.
March 2025
Tallal and Zach were extremely helpful in resolving our issues relating to porting a new device/line over. Lots of hoops to jump through with Verizon’s port team, but we could not have asked for better customer service from the two of them. Highly recommend this location.
July 2024
Robert Raheja deserves a Gold Star for service! The best service orientation I've seen in any Verizon store ever
