“My dad recently got scammed by someone posing as a Verizon rep and Sean took his time to patiently assist my dad for over an hour to prove to him that he was being baited for a scam. He was so kind, understanding, and empathetic of my dad's situation and really went above and beyond to make sure my dad was taken care of. I will never forget Sean and how supportive he was. Gave him a big hug when we were done and I wish I could give him a hundred more.”
“Mohammad is genuinely one of the smartest and best employees I’ve ever come across. He makes the process of anything related to phones or technology SO quick, easy and actually pleasant. Plus he’s so funny so if you want a seamless switch to a new phone or a good laugh, go see him. Truly one of the best customer service and Verizon/ technology experiences I’ve had in my whole life!! I will only go to him for the rest of my life or as long as I live anywhere near this store within a 500 miles radius.”
“Mohmd Qamil was extremely helpful, very attentive and understood my issue immediately. He helped me address my problems fast and it was great to be assisted by someone like him. Thank you!”
“About two weeks ago, my android phone was hacked and totally disabled. I contacted the TMobile Experience and was told the best time to visit to have my phone serviced. Jimmy and Reggie were great(as was Logan) for giving me clear accurate information and prompt service. All my phone functions were inoperative when I went in. I left with a functioning phone and clear path to restoration within 1/2 hour and was told to return with any other problems. I did a few days later to resolve some final issues. Great Experience!”
“This review is specifically for Obi at the Genius Bar. I went to this Apple Store after a bad experience at the one in Clarendon. Obi was extremely kind, patient, and knowledgeable. I appreciate that he set realistic expectations upfront regarding the prognosis of my MacBook. I ended up trading it in for a new one. Obi was also able to fix my iPhone charging port! During my two hours at the store, I observed him skillfully working with several clients providing them with the same level of service.”
“sam was fast, kind and super able to deliver our protective screens on our phones and watches in perfect condition. He explained the warranty well and we are really happy with ZAGG!”