Verizon's store in Mclean offers a positive customer experience, with staff dedicated to resolving issues and providing helpful service. Many reviews highlight the exceptional assistance from employees like Johnny Chau, the assistant manager, who is recognized for his expertise in phone activation and setup. Customers appreciate his friendly demeanor and willingness to go the extra mile, making complicated processes feel straightforward and efficient. The manager, Diwan Bist, has also been praised for his courteous and kind approach, particularly when addressing concerns about disconnections and previous negative experiences with Verizon's services. Additionally, Tallal and Zach have been commended for their outstanding support in navigating the challenges of porting devices, showcasing the team’s commitment to customer care. Overall, this Verizon location is recommended for its knowledgeable and attentive staff, making it a reliable choice for mobile, 5G home internet, and business needs. Customers can conveniently visit the store for in-person assistance or utilize online services for appointments and orders.
Son, Jorge, and Carlos were so kind and helpful. They went out of their way to fix our issues and in a limited space while their store is under construction. We cannot thank them enough. They were wonderful.
May 2026
This was fantastic experience! Jorge was a huge help, answered my four questions completely, and he was so knowledgeable and friendly. He even showed me a few ways to make using my phone more easily. I would come back any time I have another question.
January 2026
We were so lucky to get Annas to help us with the purchase of our new iPhones. He was exceptionally smart and very helpful. He made it simple, easy and painless to do business with Verizon.
