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“Good day, I worked with John Hilton at this Verizon store who was terrific. He assisted me in reducing some costs on my I-Phone service since I was furloughed which was really appreciated. I also purchased Verizon wi-fi and You Tube TV and was finally able to cut the Comcast cord!! John helped me create a Gmail email for You Tube and also spent a lot of time with Verizon HQ for some assistance with my account. He was very nice, patient and considerate. I really appreciated all his help. Recommend him to everyone.”
“I had a great experience with Nash from Verizon. She was very helpful, patient, and professional throughout the entire process. She took the time to understand the issue I was having with my WiFi and made sure everything was taken care of. I really appreciate her excellent customer service and the way she went above and beyond to help me. Thank you, Nash, for making the whole experience so easy and stressfree.”
“Adam at the Old Keene Mill location is so wonderful to work with. I had a serious issue and came back a few times - on each occasion secretly hopeful he would be there as he is super knowledgeable and solution oriented. I’ve dealt with other T Mobile reps over the years but they don’t compare. Thank you Adam for your invaluable assistance. T-Mobile is lucky to have you on their team!!”
“What a great experience I had at Verizon shop in McLean. Mohamed was the ultimate professional with knowledge and empathy. He walked me through the entire process and answered every one of my questions with patience and a helpful attitude. Kudos to Mohamed and to Verizon McLean!!!!!”
“Moe was very helpful. He provided me an excellent customer service, he was patient and knowldegeable. I had issues with my phone service and he helped fix the problem in a efficient manner. Thank you, Moe!”
“What a pleasant experience!!
I went into the store to get information and I ended up with a wealth of information. Mariela is a fantastic employee very pleasant and always with a smile.”
“GoEngage is a user-friendly platform designed for both Head Start and Community Action Programs. One of its biggest strengths is the seamless integration across systems, which eliminates the need for duplicate data entry. The technical support team is responsive and helpful, assisting agencies with customization and integration with other platforms when needed. GoEngage offers a flat annual subscription fee, making budgeting easier, and provides high-quality training on an as-needed basis. Overall, it’s a reliable and efficient tool for agencies looking to streamline their work.”
“I have been using this company's phone service for many years since I came to the United States. International long distance calls are much cheaper than other American companies. The customer service staff here can all speak Chinese and are very enthusiastic. They sold me many other products, such as equipment and smart cameras that can watch Chinese TV stations.”
“There nothing like a well rounded customer service experience. I came in to replace my tempered screen protector and was certain I’d have a seamless interaction and be in & out quickly. I came in and was promptly greeted then asked the reason for my visit. Brandon was prompt professional and knowledgeable of products and services. I ran into a brief misunderstanding of policies surrounding my replacement screen protector. After connecting with a rep via the T-Mobile customer service line we landed on a resolution. Brandon exercised a wonderful level of personality and understanding which made for a very pleasant in store experience. I really appreciated Brandon’s recovery as his co-workers original approach was lackluster and unprofessional. Ask for Brandon.S, he’ll make sure you’re taken care of !!”
“So this guy Yaw... He really is the BEST of the best. I was with him all day unfortunately because I had specialized issues with my old phone and I was scared I was going to lose family photos, and other important information. He set my mind at ease and helped me get all that information transferred to my new phone and set up how I needed it to be. He's a total rock star and all of you need to go work with him! I give him 100 stars out of 5!”
“I am so happy I went here… and Zane was so helpful. He listened and understood my needs and delivered. I am so happy with the service and product I received!”
“I Appreciate Virginia With All Questions Regarding My Account+Details Of Savings On Merging A Plan Within The T-Mobile Network*****Her Customer Service Is Appreciated ???”
“Wes was the absolute man & helped us with a fios order that was a mess. He made not only our experience with Verizon better, but also made us laugh. We will go back to him for all things Verizon! Thanks Wes 😊”
“Go talk to Mike! If Mike is working, the moment you enter the store you're going to get a greeting from him. He was so kind and patient and easy to work with! We had a lot going on with our family account, trying to get a new phone for my daughter, switching primary account holder. Just so much going on. But he got us through everything and helped get everything set up perfectly on the new phone. I can't say enough good things. T-Mobile needs a Mike in every store. We are luck to have him here locally in the Rose Hill store.”
“Great customer service. I have an incredibly complicated family Verizon setup with multiple lines, accounts, phones, watches, etc, so moving devices on and off my account is a nightmare. These guys know what they're doing and set it up right for a nominal fee.”
“Jay provided customer service at its finest. He was absolutely fantastic and went out of his way to make my experience smooth and easy.
Big thanks to Jay, and I will definitely recommend coming here to others.”
“I went in honestly not sure about switching to T-Mobile but I walked out switching my and all my kids - mostly thanks to Nawreen. She walked us through all the deals and did all the work. I was really impressed!”
“I had an issue with my Apple Watch at the Clarendon store, and James assisted me; he was very kind and attentive in his explanations and answered all my questions. A great employee—10/10. Thank you very much.”
“I had an excellent experience with a T-Mobile Jazmine who assisted me recently. She was knowledgeable, friendly, and went above and beyond to help me with my needs. Her patience and professionalism made the process smooth and enjoyable. I truly appreciate her support and highly recommend her service!”
“Today I worked with Fabricio to analyze my account.I find he was intelligent about all of the features that Verizon offers in the area of FIOS. He was very patient, courteous,and professional during the entire encounter. I would recommend that he is promoted to train all the new people to be just like him. Thank you.”
“This review is specific to Mauricio's excellent customer service. Frustrated over the runaround I experienced with another T-Mobile store and T-Mobile's call center's customer service, Mauricio worked with his manager to have my replacement warranty phone sent directly to my address, then offered and delivered in helping me transfer information to my new phone.
He was persistent in negotiating the most efficient path with T-,Mobile's call center. If not for Mauricio, I would still be without a phone today. You know how debilitating that can be!”
“I had an excellent experience at this Verizon store, thanks to Tony. I had a complicated line transfer issue, and Tony spent several hours patiently working through it with me until everything was completely resolved.
He went above and beyond to make sure the transfer was done correctly and also helped me find a better setup that saves me money every month. I really appreciate his patience, effort, and willingness to stick with the problem for hours instead of just giving me a quick answer.
Tony provided outstanding customer service and genuinely cared about getting everything right. Highly recommend asking for Tony if you visit this Verizon store!”
“I had an amazing experience at this store thanks to the store manager JB. He was professional, patient, and went above and beyond to help me with my account and answer all of my questions. The manager made the entire process easy and made sure I left completely satisfied.”
“Hello. My name is Josiah Johnson and I'm a customer of Boost Mobile and I just wanna give somebody a shout out. Her name is Jessica, she's very customer service, the best customer service I've ever had, at 6241 Little River turnpike, she needs a rase!!!!!!!!!”
“Flori provided outstanding customer service today. She was patient, knowledgeable, and made sure all my questions were answered. Her positive attitude and professionalism really stood out.
I had a great experience that I have never had in other location specially the van dorn location the agent there was rude thanks to Flori today . She went above and beyond to help me and made sure everything was taken care of. Her kindness, patience, and expertise made a big difference. Customer service like this is rare, and I truly appreciate it.”
“The store manager Stephanie was so good at her job she helped me save money and gave me me items to help on my daily life. When I brought my kids she even made sure they were okay too! Her whole team is a reflection of how kind she is. Everyone there needs a raise.”
“Stopped in with a cracked iphone screen and Brandon kindly helped me out -got me the right screen protector, installed it, all within 5 minutes. Thank you Brandon! Would recommend this place to anyone needing help with their phone”
8:00 AM - 6:00 PM
11490 Commerce Park Dr, Reston
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“Son, Jorge, and Carlos were so kind and helpful. They went out of their way to fix our issues and in a limited space while their store is under construction. We cannot thank them enough. They were wonderful.”