NAPA Auto Parts is known for its knowledgeable, friendly, and helpful staff who take extra time to assist customers. The team is described as polite and informed, often able to find parts quickly and at the right price, with costs better than comparable companies. They provide a quick turnaround on ordered parts and are willing to help out the best they can, which has earned them loyal business over many years. Customers appreciate the convenience and highlight instances where staff expertly installed items. The store consistently hires excellent people, contributing to an overall great experience.
Great customer service by Donnie in Mechanicsville.. He honestly answered all my questions and saved me lots of money on a part , that I needed .. dealership wanted triple the amount compared to Napa . Thank you !
December 2023
They help out the best they can, staff has stuck it out with them for a while. They continue to have my business when my home stores don’t have parts they come in 3rd
May 2023
Great, informed and helpful staff. Quick turn around on ordered part and cost was better than other comparable companies.
