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“It was fantastic to see Maya again. She was extremely helpful in setting up my account at the Short Pump location…what an asset to this team!
Alex was very kind, courteous and efficient with updating my account information before internet service was interrupted.
However, once everything was up and running again, Anju “hit it out of the park!”
Her enthusiasm and smile were infectious! She was very thoughtful and thorough in explaining and double-checking my paperwork.
May they all be celebrated and generously compensated for going above and beyond!!!”
9AM - 5PM
3640 Call Federal Dr, Midlothian
Banks
“I really appreciate the manager at this location reaching out to help me resolve an issue. Not only did he reach out to me, but when I did not answer he reached out to my wife. They went above and beyond to get us taken care of. Thank you!”
“Great customer service. Lavonda came out to retrieve my dropped license since I have mobility issues and could not reach it. She also was concerned about me calling from my cell to activate my temp debit card since the system indicated I had a home landline. I had switched to just mobile but had not updated that info on the app. She is Fantastic and deserves to be celebrated for her great customer service!!!”
8:30AM - 5PM
13319 Midlothian Turnpike, Midlothian
Banks
“I have used Village Bank for my coffee roasting company since we have started. Everyone at my local branch is always helpful. Thanks for providing a great banking experience!”
“I love this bank. What bank can you go in today and they know who you are? And what bank has their employees that have been there from the start? That says a lot right there. And what bank looks after your banking needs, they do! Hats off to Victoria and Nina, the best tellers ever.”
9AM - 5PM
15960 Kings Hwy, Montross
Banks
“Recently after doing a bit of bank research I decided to open an account at this Montross branch. I was taken care of by Katelyn and was I pleasantly surprised by the level of engagement and presence that this young woman gave me. She was personable, took her time, answered my many questions often with a smile, and was quite knowledgeable about all the many different offerings that the bank has. In addition, she always double checked anything that she wasn't 100% certain of. She evoked a sense of trust and I appreciated the advice and suggestions when I asked for it. She offered all scenarios not just one. I felt that as an agent of the bank, Katelyn represented it well, as I soon felt me and my business are valued here.
Katelyn must be a very valued employee.”
“I love this bank Emily Turner and I love how they put their customers first before anything else and the staff James, Gina, Alex, and Jeremiah and Teresa and Nate are the best and Emily is a hardworking lady always gets the job done and just love them”
“First Visit to the Credit Union since becoming a member and I must say it was a very pleasant experience, from initially walking into this Branch and unsure what to expect to the friendly Cashier.”
“I made the switch from a big bank to this bank and can't say enough great things about them, everyone remembers your name and you feel welcomed like a family! If your looking for the best bank in the area, this is your place!”
“Our small business uses this bank. It's sooooooo nice to speak to people and explain what you need. Also, it's very convenient (ex. you lose your debit card, you go to the branch and they make you a new one, - THE SAME DAY!) We have also gotten referrals from the branch for business.”
“Opened a business account with Atlantic Union Bank. Friendly and informative discussion about what the bank offers in services to meet my needs now and in the future. Ask for Christine.”
“The staff there is so wonderful and always have the coffee machine always ready to go I love them and Nate is an amazing boss and always ready to help customers Jeremiah is always ready give his advice on any topic and ready to be a big brother to anyone who needs help and Teresa loves her customers like she loves her purses”
“I want to give a special thanks to Mr Dixion and Mrs Humphreys , I was in distress today , with getting my Will notarized , my vehicle alternator failed , so I walked to bank , called and told them I was walking as fast as I could and under 288 overpass at 4 58 . Mr Dixon went out of his way to help me when I arrived a few minutes after closing and Mrs Humphreys . They made a small part of my bad day better and this is why I have banked with this branch forever . Beyound my expectations indeed today . Thank you from a greatfull faithful customer. GERALD MCNAIR”
“I normally do my banking online so I haven't been inside this branch in years. It's been so long that this used to be village bank. The teller that helped me was super nice. I forgot her name but she just had a birthday and she had just come back from the Bahamas. Super helpful and great to deal with. If all the takers here are as nice as her this place is super special.”
“Be where of this bank I gave you a five star rating because it is in most stores that you can give for failure of a horrible situation with this bank is out.I advise them several weeks ago that a large wire transfer was coming in it did not it was delayed. When do you want to do the branch to make a wire transfer and they cancel my account because they thought I was too much of a risk and thought I was a scam. Tuesday the next day the wire transfer came in he was denied by the bank because they close my account out. That wire transfer was for a legitimate $80,000. They lost. And I had to go to Canada fly there on my own money to the branch I advise them several weeks ago that a large wire transfer was coming in he did not it was delayed. When do you want to do the branch to make a wire transfer and they cancel my count because they thought I was too much of a risk and that I was a scam. Tuesday the next day the wire transfer came in he was denied by the bank because they close my account out. That word transfer was for legitimate $80,000. They lost. And I had to go to Canada while they're on my own money to the branch that was sending the money to try to change the account status. Now I have no way to get the money to any bank. Now I have to find another bank I like small banks.They were very disrespectful at the bank they tried to pamper me tell me I was being scammed and he was so unprofessional they are scared the bank does not have much money to operate on one of the banking procedure is really falsified. I'm contacting the FDIC I'm getting proof at the moment do you turn it over to the Lawyer to sue them. I never have heard of a bank operating the way they do they said we can't except that much money because if something went wrong it would destroy the bank and the bank is said he would be responsible and he will lose his job. They have no faith and nothing they are scared they are skeptical on everything. If they don't like you for whatever reason they will close your account and it will Be close without any notice. This is a very bad bank to have any expenses win because they missed lead you did nice at the beginning and it doesn't take much for them to have action against you because they don't like something. Do not bank here do not bank here you will be a victim at some point in time from their unlawful procedures. There are the banks more branches and those banks have more money as support be close without any notice. This is a very bad bank to have any expenses with because they miss lead you nice at the beginning and it doesn't take much for them to have action against you because I don't like something. Do not bank here do not bank here you will be a victim at some point in time from their unlawful procedures. There are the banks more branches and those thanks of been around a long time and no proper procedures. Now watch out again you will become a victim if you try to get a Account at this branch bank I may have been a little harsh On a struggling bank. I guess time will tell on the longevity on how they will make it. It is very obvious that there is a Lotta negativity on their operations and how they treat their customers. Good luck doing those struggling existence. They may make it but not with me never ever again.Atler my lesson”
“Rita the branch manager greeted me upon arrival, was able to decipher my needs. I was able to make a deposit with James and then Christopher helped me with my online banking situation being an authorized user on a business account. Overall extremely impressed and lucky to have walked into this particular branch being from out of state.
Thank you all.”
“Always pleasant and helpful. We have a business account and have taken out business related loans through this bank. We will use them again. They communicate well.”
“I was with Wells Fargo for a few years and they did not work with me with any kind of credit line or credit card for my business. Since starting with Essex they opened up a credit line, credit cards and home equity line with no problem. They are top notch on working with small businesses.”
“It's always super busy at this location, I don't see why they don't pull employees from other locations to help battle the constant flow of people but the tellers are super nice and helpful”
“My wife trained most of the Suntrust employees in Richmond, Va. In my humble opinion, she did a great job! Now finally, retired. I need her to go back to work! LOL!”
8AM - 5PM
13505 Tredegar Lake Pkwy, Midlothian
Banks
“Antoine Austin was professional and responsive throughout the entire process. His communication was clear and timely from start to finish.
We also want to commend Beverly Parker for managing and coordinating the loan application seamlessly. Working with both of them was a smooth and efficient experience.”
“Convenient location with adequate parking and it has drive-through service lanes as well as an exterior ATM. The building is very clean and the personnel are very friendly. They are ready to help with unusual requests.”
“Atlantic Union Bank is one of the leading and best financial bank institution in Richmond , VA area where I always get curious and respectful help in all the financial needs . The staff are very respectful and knowledgeable in all banking business .. I highly recommend Atlantic Union Bank for personal banking and financial needs .??”
“My mother moved to the area and needed to open a checking account. Noah Harvey assisted us in accomplishing this and more. He was very knowledgeable, professional, and spent a lot of time assisting us. This branch has excellent customer service. The staff is very hard working!”
“Came by during my lunch break to pick up a temporary debit card when my main card was flagged for fraud. Walked right in, no wait. Everyone was very friendly and helpful. Was in and out in no time. Great experience.”
“Ms. Khaula Karam did an excellent job helping me roll over my CD. She gave me her business card so I could email her later on to ensure everything was processed properly and we could stay on top of everything. She was friendly, professional, and was able to answer all of my questions.”
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“The customer service was excellent. Every employee that I needed help from was very polite and professional. I look forward to banking with woodforest. Thank you”