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“It was fantastic to see Maya again. She was extremely helpful in setting up my account at the Short Pump location…what an asset to this team!
Alex was very kind, courteous and efficient with updating my account information before internet service was interrupted.
However, once everything was up and running again, Anju “hit it out of the park!”
Her enthusiasm and smile were infectious! She was very thoughtful and thorough in explaining and double-checking my paperwork.
May they all be celebrated and generously compensated for going above and beyond!!!”
“Great customer service. All the tellers are friendly and great you by name, I love that . Kevin is a great, he handles all our loans, accounts and takes time to go over new products and how to increase our savings. Luv that guy. You won't go wrong putting your money and trust here.”
“I have used Village Bank for my coffee roasting company since we have started. Everyone at my local branch is always helpful. Thanks for providing a great banking experience!”
“Great customer service. Lavonda came out to retrieve my dropped license since I have mobility issues and could not reach it. She also was concerned about me calling from my cell to activate my temp debit card since the system indicated I had a home landline. I had switched to just mobile but had not updated that info on the app. She is Fantastic and deserves to be celebrated for her great customer service!!!”
“I love this bank. What bank can you go in today and they know who you are? And what bank has their employees that have been there from the start? That says a lot right there. And what bank looks after your banking needs, they do! Hats off to Victoria and Nina, the best tellers ever.”
“Outstanding service by Nate Young and team for expediting my home equity loan! They were very responsive, efficient and made every step easy for me. I will strongly consider them for all my future banking needs.”
“First Visit to the Credit Union since becoming a member and I must say it was a very pleasant experience, from initially walking into this Branch and unsure what to expect to the friendly Cashier.”
“Our small business uses this bank. It's sooooooo nice to speak to people and explain what you need. Also, it's very convenient (ex. you lose your debit card, you go to the branch and they make you a new one, - THE SAME DAY!) We have also gotten referrals from the branch for business.”
“I made the switch from a big bank to this bank and can't say enough great things about them, everyone remembers your name and you feel welcomed like a family! If your looking for the best bank in the area, this is your place!”
“I want to give a special thanks to Mr Dixion and Mrs Humphreys , I was in distress today , with getting my Will notarized , my vehicle alternator failed , so I walked to bank , called and told them I was walking as fast as I could and under 288 overpass at 4 58 . Mr Dixon went out of his way to help me when I arrived a few minutes after closing and Mrs Humphreys . They made a small part of my bad day better and this is why I have banked with this branch forever . Beyound my expectations indeed today . Thank you from a greatfull faithful customer. GERALD MCNAIR”
“Opened a business account with Atlantic Union Bank. Friendly and informative discussion about what the bank offers in services to meet my needs now and in the future. Ask for Christine.”
“Always pleasant and helpful. We have a business account and have taken out business related loans through this bank. We will use them again. They communicate well.”
“It's always super busy at this location, I don't see why they don't pull employees from other locations to help battle the constant flow of people but the tellers are super nice and helpful”
“I had the privilege to be assisted by one of the associates, Shanniah. She was professional and caring into helping me. She was persistent and gave me an immaculate customer service experience.”
“I was with Wells Fargo for a few years and they did not work with me with any kind of credit line or credit card for my business. Since starting with Essex they opened up a credit line, credit cards and home equity line with no problem. They are top notch on working with small businesses.”
“My wife trained most of the Suntrust employees in Richmond, Va. In my humble opinion, she did a great job! Now finally, retired. I need her to go back to work! LOL!”
“Convenient location with adequate parking and it has drive-through service lanes as well as an exterior ATM. The building is very clean and the personnel are very friendly. They are ready to help with unusual requests.”
“My mother moved to the area and needed to open a checking account. Noah Harvey assisted us in accomplishing this and more. He was very knowledgeable, professional, and spent a lot of time assisting us. This branch has excellent customer service. The staff is very hard working!”
“Atlantic Union Bank is one of the leading and best financial bank institution in Richmond , VA area where I always get curious and respectful help in all the financial needs . The staff are very respectful and knowledgeable in all banking business .. I highly recommend Atlantic Union Bank for personal banking and financial needs .??”
“I have nothing but good things to say. The staff there is always amazing and the branch manger was extremely helpful and knowledgeable on loan services and just everything banking. I would highly recommend doing business here.”
“Came by during my lunch break to pick up a temporary debit card when my main card was flagged for fraud. Walked right in, no wait. Everyone was very friendly and helpful. Was in and out in no time. Great experience.”
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“The customer service was excellent. Every employee that I needed help from was very polite and professional. I look forward to banking with woodforest. Thank you”