Metro by T-Mobile provides a mixed customer experience, according to the reviews. The sales representatives at some locations, such as the Hull Street and Genito store, are praised for their excellent customer service, being kind, patient, and knowledgeable. Customers appreciate the representatives going above and beyond to assist them, even with difficult situations. However, the reviews also mention a negative experience at the Hull Street and Wayside Drive location, where the staff was perceived as prejudiced and unwilling to help. Despite these inconsistencies, the overall sentiment suggests that Metro by T-Mobile can deliver exceptional customer service when the right representatives are available.
Rosalyn and Eric have got to be the best sales reps..I was with an individual with developmental disabilities and they really helped calm him down while he got a new phone…Great Job Metro!
October 2022
I hope this is the right locationJasmine at the hull st store near hull st. And genito is ALWAYS so kind, patient, knowledgeable and ready to help. Amazing customer service
September 2022
Great experience. I was switching from AT&T and the process was very difficult.. But Jasmine at this location went above and beyond to help me out and got the job done. Thanks so much for helping and A+++ customer service!
