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“William and the Midlothian staff have been great! He has done a good job of walking me through the process and made my move in day easier. This is the first time I’ve rented a climate controlled unit. I was surprised how warm it was inside the facility, so I’m not sure if that is normal. Otherwise, so far, so good.”
“I stopped by Extra Space Storage again after having rented from them in the past, and I’m glad I did. David was incredibly helpful from start to finish. He has a great personality, was professional, knowledgeable, and took the time to answer all of my questions without making me feel rushed.
Customer service like his makes a big difference, and it’s one of the reasons I chose to come back. The facility is well maintained, and David made the entire process smooth and stress-free. I highly recommend working with him if you’re looking for storage. Thanks again, David, for the excellent service!”
“I had a very positive interaction with Todd, the manager. He was friendly and very helpful in solving a small problem that was not the facilities fault very quickly. This is the 5th or 6th unit I have rented here since 2015 or so.
It is under new ownership since my last rental and is as clean, accessible, and friendly as I remembered it being.”
“The office manager was very helpful in setting up Extra Space Storage app. So entering the facility is easy as pushing a button to enter. Plus, I had a lot of boxes delivered and made sure they were in my storage.”
“Stewart moving and storage did an excellent job delivering my furniture and household goods. The team was upbeat, professional and got the job done. Everyone had good attitudes and move my things with care. I appreciated them so much. I’m in the military and this was my 14th move, Hector Darren and Mr. Mike is one of the best teams I’ve worked with. I would recommend this move-in and storage company.”
“Steven went above and beyond the call of duty as we showed up right at closing time. He was just as courteous as if we were there during normal business hours. He didn't make us feel that we were an inconvenience, although we were.”
“I recently had a fantastic experience. Kaylyn was incredibly helpful and friendly, making the rental process smooth and easy. She took the time to answer all my questions and showed me various unit options to find the perfect fit for my needs. The facility is clean, secure, and well-maintained. I highly recommend Storage rentals of America for anyone in need of storage solutions!”
“Feels odd to say I love a storage facility, but I do love this one. Easy access any time I need it. Easy going and helpful staff. I've used this facility for many years now - never a problem!”
“Latoya has been great through the process of getting me set up for long term leases at a great value and takes the time to help. No issues accessing our unit and everything has been smooth since the start!”
“Great place for storage, very friendly staff and always see Kimberly walking around picking up stuff and checking on people at units. She was very nice, I reccomend anyone here looking for a place for storage. Very secured as well”
“I've been renting units from Midlothian Mini Storage for over 5 years and the experience has been WONDEFUL. I can't say enough nice things about everyone here. A family run business that is professional, kind and courteous. You are LUCKY if you can get a unit here because they are usually at 100% capacity. This is truly a hidden gem of a business. Thanks MMS!”
“We've been customers for 2.5 years now and have been very pleased. The management here is courteous and professional. I don't understand the negative comments, because we've never had a problem. We highly recommend them.”
“Just spoke with ms Tanya and all I can say is she has the best attitude and great customer service she broke everything down for me and Made me so comfortableI will forever do business with great people like her????????”
“Blue and Gray is a family controlled environment. Honestly and morality are number one in the running of the storage facility. As a long term renter running a business I was faced with rent changing from month to month at competitors storage groups such as life Storage or Extra Space.( both the same company). Once lured in by big discounts if staying more than a 2 month period your rent can almost double at these facilities.
Promises of a low cost continued for several months told by commissioned on site managers is an untruth told by all facility managers (corporate cashiers). It is far from the truth. I got tired of the fight to keep my rent low having to renegotiate every month. Sometimes having to re-rent and move to another storage building to keep my rent low at the facility. At Blue and Gray the managers live on site and are not controlled or commissioned by a corporate office in some other state. At Blue and Gray you meet real people who are there to help - not corporate commissioned managers that have no real control.
Out of all in the Midlothian, Chesterfield VA area Blue and Gray gives a rental agreement and sticks with it. No yo-yo billing or confusion on what your next bill will be.”
“Amazing top notch customer service!
Impressive from the start! When I started my search for a storage facility affordability safety and convenience where top on my list. My initial call was friendly and proffesional, Antoinette was charming, helpful and accomodating. I specifically inquired about a spot with easy access to loading and unloading and she helped to find me a great spot. Upon my arrival she was welcoming and ready to show me a good first impression, she directed me and quickly met me at my storage area. This facilty is immaculately clean and as promised she provided a room with easy access, I was impressed. Antoinette mentioned that a moving truck would be available at no charge provided that my move in date was not already booked..... at that time it was not available therefore throwing a wrench in my plans. Since i had to change my plans i started to move small things in my vehicle, when Antoinette saw me she quickly informed me that the use of the truck had been cancelled and that i was welcome to use it...Woohoo!!
The following week after move in I had placed items that i had on sale that a buyer was coming to pick up. I did not feel comfortable meeting alone and I reached out to Antoinette, she asked me what time I would be there and she would meet me. When i arrived she was already there waiting for me and the buyers.....door open and cart ready in the event that we needed it.
Antoinette, kudos to you for your outstanding personality and amazing customer service. In general your willingness to help and be a kind person is a breath of fresh air. I wish all encounters and experiences with the public were as flawless.
Thank you Ample Storage for providing quality where it means the most, your staff!!!!
M Ruiz”
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“Great experience! I called with a few questions and a concern. Larshea addressed everything thoroughly. I appreciated how seamless and easy the interaction was with Mini Price Storage.”