CVS Pharmacy® in Newport News aims to provide a convenient and reliable experience for managing pharmacy, health, and wellness needs. Most locations are open seven days a week, offering services like prescription refills, vaccinations, and personal care items. Customers appreciate the store's great coupons and weekly deals, making it easier to save money. Many users highlight the helpfulness of staff members, with specific praise for individual employees who provide exceptional customer service. However, some reviews mention that the store can be quite busy, leading to delays in medication readiness and limited cashier availability, with an emphasis on self-checkout options. Despite these concerns, CVS remains a popular choice for those seeking a variety of products and services, with added conveniences like same-day delivery and online order pickups. Overall, CVS Pharmacy® focuses on meeting the health and wellness needs of its community while striving for a positive shopping experience.
Customer service horrible. Pharmacy horrible. Everytime i come in to get my medications their system is down and wanting you to pay cash only
February 2026
Mr. Rashad in the pharmacy has the best customer service skills I have ever witnessed. He is doing a two-man job no complaints no attitude and he smiles. Watching him run around makes me tired. Please get my man some help.
December 2025
They suck at their job, half a dozen people behind the counter just standing around talking and not doing anything and one person working the counter. Truly the slowest CVS I have ever been at
