Firestone Complete Auto Care on Warwick Blvd in Newport News is a busy one-stop shop for tires, maintenance, and repairs for every make and model. The shop offers comprehensive solutions from oil changes and brake inspections to engine repairs, aiming to get customers back on the road. Experiences with service times vary. Some customers report great, quick, and efficient service, with repairs like a flat tire completed in less than an hour even when the shop is busy. Others have experienced much longer delays than initially expected for certain jobs. The personnel are described as very good, very nice, trustworthy, and kind. The atmosphere can give a great sense of community, with some customers noting the facilities are reminiscent of Firestone stores of the past. The mechanics are noted for being honest and for taking time to explain problems and show parts, educating customers along the way. It is a very busy place, so scheduling an appointment is recommended.
I haven't had any issues and have taken my car here several times for repairs. I would just recommend going in and not calling because they can be very busy at times
July 2026
Staff are courteous and answered questions promptly.
June 2026
Everyone was extremely friendly and addressed my concerns with care. They kept me well informed at each stage of addressing my car repairs, and they were transparent about everything I asked.
