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“Mr. Hameed is professional, knowledgeable, courteous, and very kind. Highly recommend this store and Mr. Hamdeed without reservation. Thank you for allowing me to express my gratitude.”
“I have to give a shout out to Toby for his help today. He was patient with us, listened to our problem, and truly took the time to understand it as it wasn't a simple case. We had tried talking to customer service over the phone ourselves with little result. Toby stepped up and advocated for us with Verizon. I don't think we would've gotten to a resolution without him, especially since our problem went back almost 2 years. I can't say enough how much I appreciated his efforts. It made all the difference. Good people work at this location.”
“Eluxus at The Wireless Zone on Warwick Blvd in Newport News is the most helpful person I've ever met in any Verizon store ever. She made no commissions on a sale, but was rather helping me with an Asurion claim. This required a lot of her time for which she was not going to be extra compensated, but remained polite, helpful, and a complete prossional with the representative on the phone, me, and with the other customers who came into the store. Eluxus sets the bar for all customer service representatives. Thank you.”
“I give 5 stars because of Johan Llanes, he was very nice to me from day one. He was off work and came all the way to the store to help me get a phone. Also a plan that works for me , we need more workers like him. There was also another man there as well he was very nice and kind as well.”
“Just wanted to post a quick thank you to Ron and his coworkers at T-Mobile. My family stopped in with a complicated list of questions, and Ron took excellent care of us. He was the utmost professional - calm, patient, and capable. My family speaks English as a second language which sometimes leads to misunderstandings - no such issues working with Ron. He was understanding, caring, and had a great sense of humor. It was a pleasure working with him, and we sincerely hope he is getting the recognition he deserves from upper management. Thank you, Ron!”
“Went in to get my mom's phone checked out and Ricky got everything squared away. No more viruses on here phone! S/O to him and Talia on the customer service!!!”
“When I first entered the store I was greeted and welcomed for stopping inside. Everything was organized and very neat. Workers were very helpful, kind, and patience with me every step of my purchase. I will highly recommend anybody to this location. Keep up the great work you guys I appreciate it .”
“Jayden Gilliam Helped my husband and I yesterday and he was amazing!!! He was patient, knowledgeable and he also worked at a fast pace. Jayden was helping us transfer information from our old phone to a new phone. We had a lot of questions and he answered all of them. We were very pleased with his five star customer service !!!”
“Thank T Moble for protecting our phone account and sending phone alerts for authentication , Representative Jevon was cordial and took care of all my concerns keep up the Impeccable work !”
“Wow! What a terrible person and experience. For one thing the sales person was extremely rude and didn't lead me to any items. All he did was point and say there over there. Second, he had on sunglasses which is very unusual inside a retail store. Third I will definitely tell everyone that I can to stay away from Metro PCs. And that unprofessional man. I felt like I was hated and unwelcome.”
“I went in frustrated and feeling hopeless about getting my replacement device set up, and Joshua assured me I would leave with a working phone! He was immediately able to help me get it all set up, and was very informative throughout the process. I had been on the phone with so many representatives for hours with no answers but he had it all good to go within 10 minutes! I would recommend this store to anyone, especially if you are having activation issues! Thank you Joshua!!”
“I had issues with my DVR player so I called customer service and the first person was rude so I hung up and got this really nice lady that help me and she said I need a new box's so I get in my car and go get my new DVR which I was approved for a upgrade which was nice but she gave me the wrong remote so I called and the customer service again the lady told me that I had the wrong remote then the next morning I went to get the right one then I came home to program all my TV shows all over again I'm saying all this to say I like this box's better”
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“Ashleigh extremely friendly and helpful. She effortlessly navigated me through the different variables of my new phone and tablet. Her pleasant demeanor and technical knowledge made it a very pleasant experience to shop at this location”