Verizon's Newport News store has earned a strong reputation for outstanding customer service. Customers consistently praise the staff for their helpfulness, friendliness, and professionalism. Team members like Ashleigh and Josh have been highlighted for their exceptional assistance in finding new phones, fixing phone plans, and navigating issues with new purchases. Josh, in particular, has received accolades for his thorough and patient service, even managing to help other customers while addressing individual needs. Josef, another team member, has been recognized for his thoughtful and knowledgeable approach, making customers feel valued and understood. Many customers note that they would drive further to reach this location, bypassing closer stores due to the superior service provided. The staff actively promotes cost-saving upgrades and ensures that all customer inquiries are addressed efficiently. Overall, this Verizon store is highly recommended for anyone in the Hampton Roads area seeking reliable mobile, 5G home internet, or business solutions. The combination of a welcoming atmosphere and expert assistance makes it a standout choice for customers.
Hayez was extremely helpful! Went in on a Saturday afternoon; and he got my phone back up and working with a new eSIM in less than 10 minutes. Everyone was pleasant and kind, would recommend this location.
June 2026
READ --- If you dont want to wait 30+ min ,go to 12515 Jefferson Ave #300, Newport News, VA 23602.... it was less then 5 min away and I was in and out. Next to 5 guys. Go. THEYRE GREAT !
May 2026
Shaquan gave me perfect customer service with my new phone. He showed me how to use the phone and he transfered all my old information over from my old phone. Thank you. Highly recommended.
