Metro by T-Mobile at 12917 Jefferson Ave Ste G offers unbeatable prepaid plans and 5G phones from Apple, Samsung, and OnePlus. The store is praised for its friendly and bilingual staff who go above and beyond to assist customers. Many reviews highlight the excellent customer service, with employees like Duane and Cassie receiving specific commendations for their helpfulness and problem-solving skills. Customers appreciate the clean and organized environment, making them feel welcomed and valued. Overall, Metro by T-Mobile is recognized as one of the best stores in Newport News, where visitors can find great deals and a positive shopping experience.
Great visit. Beby helped my friend with his new phone. He is older and lost his phone. She got all his contacts and photos onto his phone for him. She was so nice. Thank you for all the help you gave my friend.
February 2026
Great Drake the lady helped me a lot he was real pleasant even though I was in the wrong store
September 2025
Shout out to Gabbie. She was a great help with helping me out my phone back on network.
