Life Storage on Brick Kiln Blvd in Newport News offers a clean, quiet, and well-maintained facility with a convenient location. The storage units include climate controlled and drive-up options with wide aisles, electronic gate access, and vehicle allowance. The process is described as hassle-free, with outstanding and professional customer service from a helpful and friendly staff. The facility provides excellent security, is easy to access via an app, and offers good prices. Customers highlight the exceptional support and communication, recommending it for both short-term and general storage needs.
Matt, the manager at Extra Space Storage in Kiln Creek, was extremely helpful! He made upgrading my storage unit quick and easy with no hassle, at all. He was also very personable, friendly, and pleasant to speak with on the phone. Great customer service. Thank you, Matt!
September 2026
Extra Space was perfect!!! Customer service was fantastic, I actually got to deal with HUMAN and not AI …. Everyone was wonderful I was able to speak with a person when I was moving out and we did a walk through Which went very well . I appreciate how personable Matt was. Thank you Extra Space
August 2026
Customer service is great. Clean and well maintained. Price has increased quite a bit in the years I was there.
