Suttle Cadillac of Newport News is a family-owned automobile dealership that has been serving the local community for nearly a century. The company moved to its current 12-acre location on Jefferson Avenue in 1983, where it now employs over 160 people and occupies a 96,000-square-foot facility. After the passing of George Suttle in 1986, his brother Michael Suttle Jr. became the President, and in 1996, Michael Suttle III took over as the Dealer Principle and President. The Suttle family's commitment to "work hard and treat customers fair" has been the foundation of their success in the highly competitive automobile industry. Customers have consistently praised the professionalism and dedication of the Suttle Cadillac team, particularly the service department led by Perry. One customer noted the exceptional service they received when their daughter's 2018 Cadillac CT6 was towed in on a Sunday night with no appointment, and the team worked efficiently to fix the issue before she left for college. The dealership's Enterprise rental service has also received high marks, with the Branch Manager Carl Barbour and his team being described as professional, caring, and respectful. While one customer experienced a minor issue with the pricing of a new Cadillac Lyriq they had ordered, the general manager was able to resolve the matter through transparent communication and a mutually beneficial agreement, ultimately solidifying the customer's loyalty to the dealership. Overall, Suttle Cadillac of Newport News has consistently provided excellent customer service and a positive buying and ownership experience for its customers, making it a highly recommended choice for those in the market for a new or used Cadillac.
Always have a good experience with Suttles Body Shop.
October 2023
I hadn't been to this dealership in quite a long time and it has changed! Went with a friend to pick up their car from the collision center. Very nice, big, people were very helpful and courteous. They did an excellent job on the car and turnaround time was outstanding! In on Monday out on a Thursday. Awesome!
September 2023
I had a very good experience with the Suttle team. Ben was my salesman. He was very professional and prompt with his phone calls and my questions about purchasing my vehicle.
