The AT&T Store in Norfolk offers a wide range of devices, including phones, tablets, smartwatches, and connected devices from popular brands. Customers can choose from flexible wireless data plans, including prepaid options with no annual contracts or credit checks. The store provides nationwide 5G service with all unlimited data plans at no extra cost, making it easy to stay connected. Customer service at this location receives high praise. One customer shared an exceptional experience with a staff member named Mario, who was patient, gracious, and helpful even after hours. Another customer highlighted the manager’s outstanding assistance in resolving a shipping issue with UPS, ensuring they received their new iPhone 16 promptly. The manager also helped with phone backups and setup, demonstrating dedication and care. Kevin, another staff member, received multiple compliments for his helpfulness and professionalism. He efficiently provided information about upgrading phones and plans, made sure customers understood all options, and quickly arranged for a replacement phone. Customers appreciated his patience and thorough explanations, which made their experience smooth and positive. Additionally, Melanie was praised for her pleasant and attentive service, with Kevin assisting her to ensure a great customer experience. Overall, the Norfolk AT&T Store is known for friendly, helpful staff committed to providing top-quality service and support to all customers.
Cynthia was a very big help! And helped me add and cancel lines as well as help with upgrading a line! Thanks
June 2025
Kevin was extremely helpful. Got me a new phone in no time while still making sure other customers were looked after. Will continue to do business with them in the future!
June 2025
Great service every time, I am in and out in 15 min usually!
