Bay Service & Collision Center is a full-service repair shop specializing in everything from brakes and engines to body and paint repairs. With a strong reputation, they are I-Car Gold, OEM Certified, A+ BBB Rated, and have been recognized as the Best of Hampton Roads for three consecutive years. They also serve as an official Virginia State Inspection Station and offer competitive rates for fleet repairs. The center can handle repairs on all makes and models, including luxury vehicles like Mercedes, BMW, and Lexus, as well as heavy-duty trucks. Customers frequently praise the amazing customer service, noting that staff members go above and beyond to provide updates and support throughout the repair process. Many express confidence in the quality of work, stating their vehicles look as good as new after service. Some reviews mention minor issues with communication, but the overall sentiment is positive, with clients appreciating the thoroughness and unexpected extras, such as buffing additional areas. In summary, Bay Service & Collision Center is recognized for its excellent service, skilled mechanics, and commitment to customer satisfaction.
Had a great experience at Bay Automotive. They kept me updated on status of my vehicle every step of the way. They were very professional and i am glad they returned my car very clean and most of all did an outstanding job with the repairs . They have earned my highest personal recommendation.
December 2024
Amazing customer service. Joseph gave updates and definitely showed that he was trying to help as much as he could every step of the way. Great people. Thank you all! Anthony
December 2024
My car look great put back together like it’s never been touch only problem I have when I drop my car off my back seat was fithy felt grimy dirty like dust from paint cover over the back of my seat
