Bay Service & Collision Center is a full-service repair shop specializing in everything from brakes and engines to body and paint repairs. With a strong reputation, they are I-Car Gold, OEM Certified, A+ BBB Rated, and have been recognized as the Best of Hampton Roads for three consecutive years. They also serve as an official Virginia State Inspection Station and offer competitive rates for fleet repairs. The center can handle repairs on all makes and models, including luxury vehicles like Mercedes, BMW, and Lexus, as well as heavy-duty trucks. Customers frequently praise the amazing customer service, noting that staff members go above and beyond to provide updates and support throughout the repair process. Many express confidence in the quality of work, stating their vehicles look as good as new after service. Some reviews mention minor issues with communication, but the overall sentiment is positive, with clients appreciating the thoroughness and unexpected extras, such as buffing additional areas. In summary, Bay Service & Collision Center is recognized for its excellent service, skilled mechanics, and commitment to customer satisfaction.
This is my favorite go to shop for oil change, tire rotation anything I need done to my car. I have been coming here for years, service is good and wait time is great.
March 2026
Took more time today because a service tech was out. Ken was very considerate & apologized for the long wait.
February 2026
Very professional and friendly, I was satisfied and would recommend them. Satisfied Customer
