Hertz Car Rental - Norfolk - Norfolk International Airport (ORF)
Car Rental
Hours:
2200 Norview Avenue, Norfolk VA 23518
Hours
About Hertz Car Rental - Norfolk - Norfolk International Airport (ORF)
Hertz Car Rental at Norfolk International Airport (ORF) offers a range of vehicles, including luxury cars, sports cars, SUVs, EVs, vans, and trucks. Customers generally find the staff friendly and professional, with some praising the quick and easy rental process, especially for members who can skip lines. The vehicles are often in excellent condition, clean, and comfortable, making for a pleasant rental experience. Many reviews highlight the helpfulness of staff, especially in resolving issues promptly, such as reservation problems or last-minute bookings. One reviewer noted a positive experience with the manager, who handled a reservation mishap calmly and effectively.
However, not all experiences were perfect. Some customers reported problems with the cleanliness of vehicles, such as poorly cleaned windshields or smoke odors inside the car, which affected their safety and comfort. Others mentioned the lack of CarPlay as a missing feature. Despite these issues, most customers would recommend Hertz at Norfolk, VA airport, citing good service, quick processing, and quality vehicles. Overall, Hertz provides a mostly positive rental experience with friendly staff, efficient service, and a wide vehicle selection, though attention to vehicle cleanliness could be improved.
Most Recent Reviews
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September 2026
Hertz presidential member. showed up with my reservation, the app says my car was ready. No cars available when I showed up. They said it would be a multi-hour wait for you. Will not rent from this location again
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September 2026
Unscheduled charge added, although I prepaid a $200 deposit was added, very confusing billing, vehicle I reserved was not available
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September 2026
With ease and confidence, the vehicle was clean and parked exactly where they said it would be. Both the rental agent and the attendant who received the rental were professional and pleasant.
More Comments(320)
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Norfolk, Virginia
