Hertz Car Rental - Norfolk - North Military Highway

Car Rental
Hours: Hertz Car Rental on North Military Highway in Norfolk receives mixed reviews from customers. Several reviews highlight positive experiences with specific staff members, describing them as fantastic, kind, helpful, energetic, and knowledgeable. These positive interactions made the rental process easier for some customers, who reported having no issues and would recommend the location. However, a significant number of reviews report consistent problems with customer service accessibility. Multiple customers state that nobody ever answers the phone, requiring many calls to reach someone. This led to frustrations, especially when trying to resolve issues like payment authorization or retrieving rental documents. Other noted problems include staff being unable to verify payment data, receipts not being emailed, and difficulties obtaining rental agreements due to technical issues like a dead company tablet. Some customers felt these service shortcomings created unnecessary inconvenience.

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1. Norfolk, Virginia