Hertz Car Rental - Norfolk - North Military Highway HLE
Car RentalHours:
3323 N Military Hwy, Norfolk VA 23518 Hours
About Hertz Car Rental - Norfolk - North Military Highway HLE
Hertz Car Rental on North Military Highway in Norfolk receives mixed reviews from customers. Several reviews highlight positive experiences with specific staff members, describing them as fantastic, kind, helpful, energetic, and knowledgeable. These positive interactions made the rental process easier for some customers, who reported having no issues and would recommend the location. However, a significant number of reviews report consistent problems with customer service accessibility. Multiple customers state that nobody ever answers the phone, requiring many calls to reach someone. This led to frustrations, especially when trying to resolve issues like payment authorization or retrieving rental documents. Other noted problems include staff being unable to verify payment data, receipts not being emailed, and difficulties obtaining rental agreements due to technical issues like a dead company tablet. Some customers felt these service shortcomings created unnecessary inconvenience.
Most Recent Reviews
October 2025
The car was nice but it was dirty and now I'm being charged for a windshield i didn't damage. Not to mention they didn't pick me up when an appointment was scheduled a week ahead of time and then I couldn't get them on the phone to co.e pick me up.
October 2025
Greeted when walked in. Vehicle and office clean. Checked in easily.
September 2025
I rent from here frequently and never had any issues or bad service. Always in and out and the people are polite.
More Comments(154)
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