Pep Boys at this Norfolk location receives praise for its professional, helpful, and polite staff, who provide excellent customer service. Customers report great experiences, noting the staff's patience in helping choose tires and their punctual, same-day service for repairs and tire fixes. The technicians are described as informative and capable of handling comprehensive auto care, including engine checks. Many customers express gratitude and state they will continue to use this business for their tire and auto service needs. However, one serious complaint notes a theft from a vehicle during service, with the customer hoping management will address the issue. Despite this incident, other reviews highlight friendly interactions, including discussions with managers, and service that leaves customers feeling confident and smiling. The business is acknowledged for providing awesome service during upsetting situations, reinforcing its role as a local auto care center.
Great experience I will recommend and Allen was great customer service 10/10 job done 10/10
March 2026
Theresa was amazing at the counter and offered excellent customer service in making sure i got my car the same day, our technician Freddie also did amazing with our vehicle and even went the extra mile to make sure our vehicle was done same day. amazing service and work done here from them
March 2026
Great attitude and energy. Good service . Will be coming back to this location going forward
