Public Storage in Norfolk offers a free and commitment-free reservation process for storage units. Customers can choose an online eRental to skip the counter and go straight to their unit. The location provides hand trucks for use, and the office and storage units are noted as being clean and well-kept. The staff receives consistent praise for being professional, friendly, helpful, and dedicated to putting customers first. Employees are recognized for providing outstanding service, going above and beyond, and making the rental experience clear, fast, and painless. Their personal attention and kindness contribute to a stress-free and positive experience, with many customers stating they would return or recommend the facility.
Gladys is amazing. She provided info on rates and availabilities over the phone. At this location in NORFOLK, they had hand trucks available. The office is clean. Each one of the storage units I saw were well kept and clean. We had a really good experience. We need Storage again will be coming back. Thank you Glass for... read full comment
September 2025
Great Customer Service from the moment we stepped in the door! Regina was very helpful in answering questions, making suggestions, and showing us the property! She made the rental experience painless!
August 2025
Great, fast and reliable service. The lady at office Gladys is a total sweetheart, she has made our move easier.
