Victra, the local Verizon Authorized Retailer in Norfolk, VA, strives to provide the best possible experience for its guests. The knowledgeable and dedicated store consultants and managers offer a full range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in the most trustworthy, fun, and profitable way. Customers have had mixed experiences at the store. Some have praised the employees, such as Steve, who was informative, patient, and pleasant to deal with. Angelica was also commended for her helpful and patient guidance in teaching a customer about their device. On the other hand, some customers have reported long wait times due to the store only having one employee working at a time. In one instance, a customer had a frustrating experience when the employee ordered the wrong phone, leading to a challenging resolution process. However, the employee was eventually helpful in resolving the issue. Overall, the store seems to strive for excellent customer service, with some customers praising the technical knowledge and expertise of the employees, such as Shawn Anderson, who was described as the "shining example" for not just Verizon employees but for all employees.
The guys who worked with me were so helpful... customer service was excellent not only for the help they gave me but for everyone who came into the shop. I'll always go to this Verizon store from now on!
April 2025
Steve was informative, patient, pointed out phone details and features and answered all my questions. He's a really pleasant person to deal with.
May 2024
Angelica was absoulty so very helpful teaching me some things I did not know about my mifi. She is very patient and kind a great employ. From Cheri Patten.
