“Mark is awesome!! The people here are so nice!!! It is so hard to find good customer service nowadays. We also love the products here. I would recommend this place to anyone.”
“Excellent customer service! I called LaDiff yesterday for advice on a leather recliner, and Lea (designer) went completely above and beyond. All over the phone and text, she checked inventory, provided delivery options, and sent over quotes in no time. I was incredibly impressed by how well she knew her stock and how quickly she calculated timelines for special orders. To top it off, I texted her a photo of my room, and she used an AI tool to reply with pictures of how the furniture would actually look in my space. She truly went the extra mile - highly recommend working with Lea!”
“We bought our sofa from them on Memorial Day and they held it until July. From the second we walked in the staff was kind, accommodating and never once made us feel pressured or rushed in our decision. We ended up with the first one we tried there. When we came to pick it up they had the whole thing wrapped up and ready for us by the door! They even helped us load it. From square one everything was smooth and easy. The five stars is simply not enough. Amazing business and we will be back.”
“Strawberry Fields just did the florals for our wedding this past weekend and boy oh boy did they knock it out of the park. They were so happy to meet us exactly where we were and to go as big or as small as we wanted and needed. They were punctual, they responded promptly always, they were so easy and fun to meet with in person. They were so kind and encouraging when they delivered our flowers the day of our wedding. And most of all they are complete and true artists with the arrangements they made for our arbors and my bouquet. My gosh, I still can’t stop dreaming about it all.”
“This is my absolute favorite store in Richmond. They sell consignments and have such a vast selection of items: purses, home, decor, handmade clothing, artwork. You name it they probably sell it. The owners, Heidi and James, are delightful people. The first time I went there was on a Sunday and Heidi stayed past closing so I could look around and of course, I made several purchases which I love. They are genuinely good people and I hope everyone in the Richmond area goes to check them out. We should all shop local and support small businesses, especially this one. I am downsizing because I am on hospice with end stage heart failure. I mentioned this to Heidi because we had a lengthy conversation while I shopped. I tried to consign some of my things at the consignment store that I purchased them from, but that place did not accept them. Heidi offered me to bring them to her and she’s going to try to sell them for me. She didn’t have to do that. I didn’t ask her to do that, but I certainly appreciate it more than she’ll ever know. So when you buy from Gracie’s Cottage, you’ll know that you’re buying from local people who show empathy, compassion, and loving kindness to others. And you will be getting adorable items. I adore this fleur-de-lis trinket box I purchased. I happen to know Gracie’s Cottage has several new fleur-de-lis items in stock. Thank you, Heidi.”
“I went here with my mom. They definitely have unique gifts and some cute clothing that you won't find elsewhere. Their clothing prices are insanely high. I would say that if the dresses etc. were made from expensive material or extremely well made they would appear to be worth the price? PERCEIVED value is definitely a thing. Things there ARE beautiful don't get me wrong and for some people money doesn't matter so if that's you or even if it's not just know that going in. Staff were nice as well.”
“Very cool place! I came for a specific item, and had to force myself not too look at all the other cool stuff I wasn't there for. So many amazing looking vintage pieces of furniture and art. The owner was super nice and had very friendly vibes.”
“Highly responsive to my email request to purchase and ship an item my wife described to me after visiting the store on a road trip. Made what could have been a difficult purchase seamless. Thank you for your help.”
“I had the most pleasurable shopping experience at Ashley furniture with Jennifer, a store associate and now my new friend. She spent over an hour with me as I selected a new bedroom set. She was so patient and accommodating. I couldn't thank her enough for all she did to make my shopping experience exceptional.”
“This is my absolute favorite place to shop in all of Richmond! There are so many talented local artists that sell their goods in this shop. There is also an excellent mix of vintage and antique items. I could literally spend two hours in this shop just browsing. The owner, Anne, is one of the nicest people I have ever met. Nanette, who also works there, is so kind and welcoming every time I visit. What Anne has done to support the local art community, is so commendable. You can tell she truly cares about every artist that is in her shop.”
“Have been looking for antique bowl and pitcher stand since the mid 90s and they had the stand that my great great grandmother brought with her from England. I was so excited to find it. The one I had died in one of our 14 military moves.”
“We had our delivery today of a gorgeous, huge glass front bookcase. Our service in store was so friendly, warm and professional but what made our experience just perfect was the delivery team. The two gentlemen, Dwayne and team were just amazing! I felt like they were family when they left. I can’t recommend Revival enough. Thank you, and can’t wait to shop again.”
“Project 1 was our last stop in the plaza. I'm glad we didn't skip it! Project 1's offerings are a bit more contemporary (and more practical to me) compared to the other antique shops nearby. I was able to find furniture pieces that I enjoy and also are practical for what I need. They also carry a very nice line of Turkish made 100% cotton linens. The gentlemen at the front was super cheerful and friendly too!”
“Very interesting store, I was helped by anyone I asked it from, and was wandering about finding all sorts of things. Antique toys, knickknacks, home furnishings, and excellent gift ideas that are surely unique. Check them out!!”
“Prices are on the higher side, but are fair for a curated shop with inventory of higher quality. Small shop, easy to do a quick breeze through. Staff is pleasant and helpful.”
“Knowledgeable owner and a nice selection. I was asking about Lane MCM dressers and he knew that there weren’t many made in the style I liked, so they less frequently surface.”
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“Just bought beautiful Italian throws and a gorgeous white cotton matelasse from Fraiche. Exceptional service. Beautifully decorated for the holidays — so festive. Can't wait to go back for some Christmas presents!”
“Yes, the day I went in I met a lovely man by the name of Peter. He has an array of very interesting merchandise‼I am returning very soon with things to consign & asked if an appointment was necessary. He said it was not. Worth a visit regularly 🤩”
“jewel was so nice and made the entire transaction amazing. she was so happy and cheerful despite them being pretty busy. she was so nice and provided outstanding customer service!”
“Love the selection of gifts. Fast order processing. On one delivered order, I selected the wrong product. The owner, Denise, was so quick to mail out the item I needed for an upcoming new home party. Greatly appreciated.”
“Our construction company loves partnering with CIP for the custom shower glass doors installed in our clients' bathroom renovation projects. They consistently take incredible care of both us and our clients, so when it came time to add a shower door to my own home, there wasn't even a question who I was calling. They installed a beautiful custom shower door in our primary bathroom, replacing the old crusty one from the early 2000s. (And yes, even though I own a renovation company, my own house is always the last one to get renovated! 😂) They also installed custom shelving in our primary closet and the nursery we're getting ready for our first child. I honestly can't believe how much the shower door transformed the bathroom. Even though the room still has its early-2000s finishes, the new glass alone made it feel larger, brighter, and so much more modern. A huge thank you to Megan, Dana, Matt, and Ethan for making the entire process seamless. Everyone is always friendly, professional, detail-oriented, and genuinely cares about doing great work. Highly recommend!”
“This store is a gem!! We came across it today and were wowed immediately. Great atmosphere, adorable gifts and just awesomely fun things sprinkled throughout and the owner was icing on the cake. Her style and fashion definitely came through in her selection of merchandise and we can't wait to stop back in next season.”
“I purchased a slightly used dining room set from here 4.5 years ago & I’m just now having to replace it. It was definitely a good investment for $300 ??♀️”
“Yes, enchanting and joyful and si français/ italien! But, what sets this small Virginia chain apart is their attentive customer service. They help you ( if you choose) in the store-- but they also answer their phone in person and are happy to talk through what you are looking for. In my case, it meant calling one of their locations, having that employee call another of their locations, and ending up with someone taking my order over the phone and mailing my purchase to me. The week before Christmas! And all of this done with courtesy. It is a pleasure to do business with them.”
“Had to order a part for my Samsung dishwasher, called and Shana in Customer Service quickly found my part and expeditiously processed my order. Gotta love REAL people answering the phone and processing orders. Thank you Shana for being cheerful and understanding, you were fantastic to speak with and getting my part ordered.”
“I love this place. I have been coming here for years. Have found many interesting things. You find things you forgot about. My Mom loved coming here. There is something for everyone. Lots of treasures and memories.”
“Kathy was absolutely wonderful and was so helpful!!! She helped us with an amazing deal!!! You may be able to get the same furniture in another place, but you will not get the same great deal and customer service!!! Businesses have the great customer service and personal care with which they used to take care of their customers. Homemakers Furniture was so smart to have Kathy as a customer care specialist!!! We were well taken care if and I'm sure will enjoy our new furniture for years to come!!! We are sending everyone to Honemakers!!! Thank you for showing us that great customer service has not been completely lost!!!”
“Small but mighty. I adore this shop! I love design, especially mixing old and new and Sheppard street is my favorite shop in Richmond. Quality treasures at reasonable prices. I just love this place!”
“I had an absolute blast shopping here the other week! From the moment I walked in, the staff made the entire experience incredible. They were not only helpful and knowledgeable, but also genuinely kind and welcoming—something you don’t always get everywhere these days. If you haven’t been yet, I highly recommend stopping by and checking it out for yourself. Whether you’re just browsing or need help finding something specific, you’re going to be in great hands. Huge shoutout to the entire team—you guys were nothing short of amazing! Do yourself a favor and pay them a visit—you won’t regret it!”
Two familiar names now share one storefront. Bed Bath & Beyond and The Container Store opened their first co-branded location in Fort Worth, Texas, on May 16, and the concept is spreading to nearly two dozen stores in what the company calls phase one.
Bob's Discount Furniture is growing while its competitors shrink. The Manchester, Connecticut-based retailer reported strong fourth-quarter results in its first earnings call since going public in February, with revenue climbing 8.2% to $648.8 million. Full-year net revenue jumped 16.8% to $2.4 billion, and net income rose to $121.7 million from $87.9 million the prior year. CEO Bill Barton told analysts the company plans to open about 20 new stores in 2026 and sees a path to more than 500 locations by 2035, roughly two and a half times its current 209-store footprint across 26 states.