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“Theresa (over the phone) and Paul (in-person)from the Chester location helped me immensely today. I had been smelling a faint gas smell for the last few weeks and was becoming concerned that there may be a leak. I called Suburban Propane today and spoke with Theresa who helped not only get a tech out to my home to investigate and refill my tank, and help educate me on what might be going on, but also my anxiety with the situation with her calm and friendly personality. When Paul arrived at my home to help me, he filled the tank, checked the line for leaks (thankfully there were none), and educated me on what was happening, why I was smelling gas vapor, and how to prevent the issue in future. He even helped me relight my water heater pilot light because I was having difficulty getting it relit.
This has been the best service I have ever received from a utility company, if not the best service I have ever received period. Thank you so much Theresa, Paul, and the rest of the Suburban Propane team!”
7AM - 7PM
6101 Midlothian Tpke, Richmond
Propane
“the ladies in the shop were super sweet and helpful at helping me destress..& I am also thanking the movers contracted through them-they were prompt-had manners..and quick with the move..Thank you!!?”
“Storage units were very clean all employees were very helpful.and accommodating if you have any issues they will gladly solve them.the managers were all top notch.”
“This facility provided true 5-star service. Renting a cargo truck for my move was a seamless process, with clear instructions and excellent assistance from the manager, who even gave precise guidance on refueling. Later that evening, after a poor experience at another U-Haul location, I was scrambling for a last-minute storage solution, and this facility came to the rescue. The staff was incredibly helpful and understanding, even staying a few minutes past closing to assist me. I’m so grateful for their outstanding service and will definitely choose this location again in the future!”
“I have only been a customer for about 2 yrs but every time I call, I get helpful service and get my propane within a few days. They are always on top of everything. I recommend Ferrell Gas to everyone.”
“I called Blossman in need of propane for my food truck. I was running super low. I had an event to be at and they came through for me. Richard and the wonderful receptionist that answered the phone, assured me that they would take care of me, even though it was right before closing. I greatly appreciate them, and would’ve been in trouble if it were not for them helping me out at the last minute! Thank you team!!”
7AM - 7PM
900 N Lombardy St, Richmond
Propane
“My review is for Deshawn!! I had an ongoing issue that was never explained by anyone not even the manager. But when I called today and talked to Deshawn everything was solved within that 20 minute phone call. In my opinion Deshawn needs to be the manager simply by how courteous, knowledgeable, and professional they were. Thank you so much for taking care of everything for me!!!”
7AM - 7PM
4511 W Broad St, Richmond
Propane
“Excellent service. U-Haul website messed up my reservation when I made it online, but Jessica was able to correct it for me and get me exactly what I was looking for. Thanks Jessica!”
“Amergas is always on time and easy to work with in getting the gas supplies we need. I can easily track our tank gas levels on the website to assure we never run low. Customer service email alerts assure I am always on top of any issues.”
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“Ty you are the best.Your customer service is beyond excellent. You were so helpful making sure my daughter had a good truck for her long distant ride it made me feel good that she would get to her destination safe. Thank you for caring so much.
Kellie Benton/Kristin Mrus”