Propane in Richmond, VA

“I want to give a shout out to Bobby Rudd, one of the sales guys at the Richmond, VA location. We have been using them for 1-2 years now and Bobby bends over backwards for anything we need here to make sure we get what we need. He is a wonderful employee!!!”

“Storage units were very clean all employees were very helpful.and accommodating if you have any issues they will gladly solve them.the managers were all top notch.”

“Ozzzy was friendly and thoroughly explained how the equipment worked. His willingness to answer questions and ensure we were comfortable with the equipment before driving away was appreciated. I would recommend this location to anyone needing a rental!”

“Service was perfect. Employees were welcoming and professional. Devon took excellent care of my moving needs. Recommend truck size and packing materials for my upcoming out of state move. Thank you U-haul ?”

“I called Blossman in need of propane for my food truck. I was running super low. I had an event to be at and they came through for me. Richard and the wonderful receptionist that answered the phone, assured me that they would take care of me, even though it was right before closing. I greatly appreciate them, and would’ve been in trouble if it were not for them helping me out at the last minute! Thank you team!!”

“I've never used UHaul before so I didn't know the process. In my head, the dolly I was renting was inside the truck and the truck was waiting for me with gas in it. None of this happened. I had to walk the dolly out (there was no demonstration on how to use it and wasn't asked if I needed one). The truck was in the back of the area and I had no idea how what I was supposed to be matching my key to. When I found the truck, the back was open for me which was nice but I had to spend 15mins trying to figure out how to unload the ramp and open and close the door. I was told it was on a 1/2 tank of gas, it was less than that (more like a quarter). When I got the truck to the loading location, I couldn't get the back door open! One of the movers (Tony and Lamar from Outside the Box. AMAZING GUYS!) had to open it for me. The move to the unloading location was great, until I had to open the door again (I got nowhere). I had to go buy a mattress and box spring (not planned), so I drove the truck so that I could load it then. When I got my bed, I couldn't open the door. The amazing sales gentleman was able to open it and he and my saleswoman quickly got the beds into the truck. Got to my new place, couldn't open it again, however my next blessing was Jose and Ian (who's job it WAS NOT to help me) helped me by opening the door and taking my beds into my apartment. When I dropped the truck off, there were three women at the drop off equipment lane and they were my next blessings. I nearly cried from exhaustion but they sympathized with everything I had gone through and made a connection with me. I'm almost done! I got home and realized my EZPass was still in the truck, so I called them. I had to call EZPass to get my correspondents number, and the woman and I matched them. I got to UHaul right before they closed and my final blessing was one of the previous women!It was a stressful day but great customer connections can make it so much better and these ladies definitely made my day better!”

“I can't speak highly enough about my experience with this Uhaul location. First, I thought I needed the truck in the morning and forgot to change the order when my helpers weren't available until later. No problem. A kind young man called at the time I was due for pickup and helped me change my reservation for later the same day. Not only was I able to make a last minute reservation on a weekend, when I arrived, they allowed me to switch to a smaller truck. From the moment I walked in, the young man working was polite and patient. At that time, he was dealing with several other patrons who were not being so patient, and he never lost his cool and professional manner. When it was my turn, he was quick and helpful, and the whole transaction took only 5-10 minutes. Again, it was a busy Friday - great customer service. Somehow, in making the original online reservation - my fault - I must have clicked on packing materials to be included. I have no idea what happened, but I was making the online reservation with my phone... when I noticed a lot of products I didn't want or need, I brought it to the young man's attention and he said it didn't appear on my reservation. I let it go until I saw a charge on my debit card account. I sent an email asking to address the charges and was promptly called by Jessica, who asked me what happened and wanted to make sure that it didn't relate to my experience at the location. I assured her it did not, and that my experience was excellent. She could not have been nicer and explained that I would be refunded for those charges in a few business days. Here's where they went above and beyond - Jessica called tonight to let me know they found my debit card in the truck. It had fallen out of my pocket while I was driving. As you all know, moving is stressful - I've been at a loss all day looking for my card. They could have tossed it. Many places would have. This location, Jessica and her team, made it a PLEASURE to be their patron. Amazing customer care and will always have my business!”

“Great service you keep us in Gas never letting us run out and very respectful of our property. We never know you have even been there. We have no worries with having you as our gas supplier.”