U-Haul Moving & Storage of Lombardy at VCU is a reliable choice for local and long-distance moving needs. This location offers truck rentals, trailers, cargo vans, pickup trucks, and self-storage options. Customers have praised the exceptional customer service provided by the staff, highlighting their helpfulness and dedication throughout the moving process. Many reviews mention the supportive management, particularly the general manager, who has been noted for her patience and kindness while assisting customers with their moving plans. While some customers faced challenges with the rental process, such as difficulties with truck access and equipment, the staff consistently stepped up to help resolve issues. Reviews reflect positive experiences with team members who went out of their way to assist, providing reassurance and making the moving experience smoother. Customers have expressed gratitude for the personal connections made, especially during stressful moving days. Overall, U-Haul Moving & Storage of Lombardy at VCU is recognized for its variety of moving solutions and a team that is committed to ensuring customer satisfaction, making it a valuable resource for anyone in need of moving services.
Reserving early made this a quick stop. Just had to check-in at the counter and it the door with a rental. The person that helped me was all business and efficiency.
I didn't like the 3/4 fuel rule. -1 star
July 2026
Pharoah, Bruce, & Markesha were very helpful with our reservation! They were patient and provided great customer service. Pharoah even helped attach our car to the U-Haul. Thanks again!
July 2026
Easy and efficient pick up. Friendly staff. Truck was clean. All supplies were as ordered. Great experience.
