26036 Cox Rd, NORTH DINWIDDIE VA 23803
“I like this drugstore very much. It's always well stocked and clean and neat. The staff are always eager to help and the items I'm looking for are usually pretty easy to locate. The pharmacist is always helpful when needed.”
26036 Cox Rd, NORTH DINWIDDIE VA 23803
“The staff at Walgreens North Dinwiddie are awesome. The pharmacy staff, Ron, Judy, Brian, Melissa, and everyone provide excellent customer service. This review, I hope management reads: the pharmacy needs additional staff so that both drive through windows stay open. Customers need to be informed that the drive through is for drop off and pick up, it's not to ask a bunch of questions and argue about insurance, go inside and help keep the flow of traffic moving in the drive through. Management NEEDS to clean up outside, the lights are covered with spiders, cobwebs. The perimeter is covered with trash, the drive through hasn't been power washed in years. KEEP Walgreens clean on the inside and outside. Trim the shrubs, help customers feel safe while on the premises.”
26036 Cox Road, North Dinwiddie VA 23803
“I recently had to switch here as my old pharmacy closed. While there has been some confusion with the switch, I must say this... As I stood in line with a clerk who was putting my scripts in the computer I witnessed several customers beside me being helped with Kindness and Compassion and lots of patience. Yes I said it. The clerk who helped me gave me that as well, kindness, compassion and patience. Even when my meds were lost behind the counter, 3 employees stopped what they were doing and dug through every box to find my meds. I did have a long wait but that didn't matter. I was treated very kindly and they even searched for coupons to save me money on scripts if I needed it. I commend the pharmacy staff for that. Now when I got to the front of the store, I was waiting on my mother to make a purchase when I noticed a fair price on some merchandise behind the counter. When it was my turn to check out, those items I wanted to purchase didnt ring up correctly. I pointed that out to the clerk and He became quite upset and rude with me. He seemed to talk down to me and argue that those items had been placed there by mistake, however I still requested I receive them for that price because from where I was standing I could only see the price not the description. He seemed very angry at me at that point and I told him its OK its not his fault another employee put them in the wrong spot but I still wanted that price because again all I could see from my side of the counter was the price not the description. Things were just about to get more heated when another employee came to relieve him from his duties and told him that yes , Me as the customer could obviously not see the description only the price. She proceeded to ring me up and corrected the mistake and asked him to move the merchandise to the right spot quickly. I do appreciate the quick action on their part but didn't appreciate the anger coming from him when it was not his fault unless maybe it was his fault who knows. Im still giving this store 5 stars because of the compassion I witnessed from the overworked and overwhelmed pharmacy members who kept their cool in this difficult situation gaining lots of new customers and maintaining their patience and to the woman employee at the front of the store who corrected what could have been a problem very quickly. Thanks Walgreens! And one more thing... The employees in the pharmacy need a raise! Just saying”
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