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“On Wed., 11/5/25 I made an in-person visit with a friend to the Bank of America on Crater Road. We met with Abdou who researched and printed several statements for us. My friend had lost a pet a few months earlier so wanted proof the policy had been cancelled and a prorated credit issued. Abdou's handling of our request was incredible; he confirmed the changes, extended empathy towards my friend's loss, and showed true customer service. I would not hesitate to call upon Abdou in the future for my banking needs.”
“This is my favorite bank. They are close to my home. They have a notary always available. Friendly day tellers. Very clean place. Checking and savings accounts for customers and they're free. Great place to get a loan or finance a home or car.”
“Love the employees.Their professional service is outstanding, with a smile to boot.Also, a special appreciation to the following personnel, Ms. Tunisa, Ms. Tomyka, Ms. Christy and, of course, Mr. Jessie, who is no longer employed there .”
“Been with Touchstone since they were Bank of McKenney and have never had a better banking experience! Excellent online banking, convenient location and exceptionally great customer service. Truly above and beyond others in this industry!”
“The culprit for the slug service is the TEAM LEADER female. the manager. The territorial manager should have been replaced, terminated for not rotating the branch managers around to see the root of the inconvenience service caused by this TEAM leader. coworkers are not the problem, it shows that the TEAM leader IS NOT A TEAM WORKER. Move the Crater Rd Team Leader to The Prince George branch and watch the employee moral and service plummet and the Crater Rd branch will rise in customer service with her replacement Team Leader. return the Crater RdTeam Manager back to the teller drive thru window ...and yes the new TRUSIT transition from BB&T is ncompetent....makes me want to puke and I have!.”
9AM - 5PM
25901 Cox Rd, Petersburg
Banks
“I have banked with this location for many, many years and it has always been a great experience. Sometimes they are short staffed but at no fault of their own! Heather and her staff are very kind, knowledgeable, and efficient!”
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“Ms. Sierra Jones is amazing she is professional, respectful and courteous.
Ms. Jones help me with my account, she had patience. She explained everything in vivid detail was clear and precise.
As a member I was impressed with her professionalism. Her personality is bright she always eager and friendly to helping customers.
Ms. Jones go above and beyond to render her expertise. Her work ethic is impeccable. She is a great asset to People Advantage.”