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“All of the staff here is amazing, but I want to give a shout-out to Jordan. I had to make some changes to my existing information, and Jordan made the process incredibly smooth. He was kind, very professional, and knowledgeable. I know that I am in good hands at this location!”
“My experience with Marian who handle my case was smooth and she is a real champ who made the process easy and even better than expected.
I was a little anxious because I didn't know what to expect but fortunately I had Marian to save the day.
In addition I was in and out in about 20 mins because I had a genuine person who listened and could see I needed help.
Hopefully upper management will read this review does something good for her career like a promotion or letter of commendation because she made my life much easier that day.”
“The bank teller that helped me was Tracy. He was very polite and swift with my requests. I really appreciated his service. Sometimes the tellers aren’t the nicest but in this case he was great!”
“Such nice tellers and when they're busy, someone else always helps you, so you don't wait too long. Great service even though I'm not even a member, but affiliated through MECU in Baltimore.”
“I've been dealing with Navy Federal since 1989 I've been all over the world and wherever I went I could use my Navy ATM card to get money or with Marine Federal big negative”
“Gifty and Joana helped me navigate a challenge with the title of my car. They were diligent in their efforts and took ownership in the positive outcome of the challenge.”
“I came in this morning frantic, but hopeful that you guys would be able to assist. I had recently moved and didn’t change my address in time for the statements to reflect it. I suddenly need to fly and had to fast track my REAL ID process and needed it. Even though Apple didn't have a way of changing the address on the statements, the woman at the front counter (I wish I got a name) on July 31st went out of her way to find a document that reflected my address, stamped and signed it herself in hopes that DMV would accept that rather than my statement. She didn’t have to, and simply could’ve said it was impossible. But it was accepted at the DMV BECAUSE of her going the extra mile to stamp and sign it, assuring them that the address was correct. I’m very thankful for this woman, thankful she took time with me and gave me best wishes, and hope she’s able to see this note, as calling was a bit of a hassle through the system lol. Thank you from the bottom of my heart, truly. Your customer service was above and beyond.”
“Today was my first time going to Apple credit union to open an account and Allie Tobar made my experience great. She helped me open two accounts, was very nice and knowledgeable! Recommending Apple to my family/friend because of my pleasant experience with Allie.”
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“Excellent customer service! The staff was friendly, knowledgeable, and very helpful. They made the process easy and took the time to ensure I understood everything. I truly appreciate the professionalism and care they showed. Highly recommend this credit union!”