Advance Auto Parts at 7216 Brook Rd in Richmond is a trusted destination for automotive aftermarket products and exceptional customer service. The store offers a range of free services, including battery testing, engine code scanning, and wiper installations, making it convenient for customers. Many reviews highlight the staff's expertise and kindness, particularly noting employees like Danielle and Randy for their quick and efficient service. Customers appreciate the swift battery installations and the supportive attitude of the team, which has led to consistently positive experiences. With a loyalty program called Speed Perks, shoppers can earn points for discounts on store items and gas at participating Shell stations. Overall, Advance Auto Parts stands out for its friendly service and commitment to customer satisfaction, making it a go-to choice for automotive needs.
A very nice place to get items needed for my car. The manager waited on me and she was nice and pleasant. She helped me with my item and installed the item also. She was detail in explaining things to me and I really appreciate her professionalism. Thank you again 😀
February 2026
Great service. Had wipers blades on before I could finish paying. Excellent customer service
December 2025
Staff was friendly, but battery prices have soared. The staff was happy to bring my old battery into the store for my refund.
