Truist
BanksHours:
4799 S Laburnum Ave, Richmond VA 23231 Hours
About Truist
Truist is a bank that prioritizes customer service and safety. Despite some temporary changes, such as offering teller services through drive-thru lanes and operating by appointment, staff are known for being friendly, knowledgeable, and helpful. Customers appreciate the fast service and the kindness of employees, with some mentioning that staff go above and beyond to resolve issues patiently and respectfully. While wait times may occur, the staff’s courteous attitude and willingness to assist lead to high customer satisfaction. Overall, Truist is recognized for its caring approach and dedication to providing a positive banking experience, earning high praise from clients.
Most Recent Reviews
September 2024
Fast service with smiling faces. There are very knowledgeable, customer service oriented folks working here.
One of the reviews said, go to Wells Fargo instead. What laughter! Wells Fargo stays in the news because of customer complaints and lawsuits. SMDH.
March 2023
Absolutely awful experience. I walked in and there’s 10 workers and 3 customers. 8 of those employees are sitting in their office not helping anyone. Ended up being at the bank for almost 2 hours for a simple wire transfer. And that was after the “banker” sent the WRONG amount.
February 2023
Strongly liked before the BB&T merge, now I'm contemplating switching to Va Credit Union.
More Comments(41)
Other Information
Specialties: Online Banking, Financial Planning, Checking Accounts, Business Checking Accounts, Business Loans, Business Credit Cards, Savings Accounts, Personal Loans, Home Equity Lines of Credit, Credit Cards, Mortgages
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