Chase Bank
Chase Bank,
BanksHours:
5205 W Broad St, Richmond VA 23230 Hours
About Chase Bank
Chase Bank offers generally positive experiences for its customers. Staff members, like Kenya Matthews and Reis, are praised for their helpfulness, caring attitude, and great service, especially when setting up new accounts or assisting with banking needs. Customers appreciate the effort made by employees to build relationships and provide clear guidance on how the bank operates. While some reviews mention initial difficulty with system issues or service limitations near closing time, these are often resolved through persistence and understanding of the bank’s hours. Overall, Chase Bank is seen as a place where dedicated staff support customers, making banking a smoother experience.
Most Recent Reviews
July 2025
This was solved by the teller, was the greeter who told me the systems were all the same and they couldn’t help. They could and did help. Always be persistent.
November 2023
Really wish there were any ATMs available after hours.
September 2023
Devin was amazing. Incredibly respectful, professional, and knowledgable. Helped me out 10 minutes before closing.
More Comments(32)
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