Virginia Credit Union (VACU) is highly regarded for its friendly and helpful staff, providing consistent good experiences across its branches. Customers appreciate the smooth and painless process of opening accounts, setting up joint accounts, and obtaining loans. The staff members are known for their attentiveness and willingness to assist, ensuring clients feel supported and understood. One standout employee is a Consumer & Business Services Specialist who has received compliments for exceptional service, deep financial knowledge, and dedication. This specialist takes the time to listen carefully, explain options clearly, and identify issues that others might overlook, such as errors on accounts that can hinder loan approval. Their proactive approach and advocacy often lead to successful outcomes, like loan approvals that help customers reduce interest rates and improve their financial situation. Customers also highlight the professionalism and efficiency experienced during transactions, including commercial mortgage loans and account setups, with little to no wait times. Overall, Virginia Credit Union offers a positive banking experience characterized by knowledgeable staff, attentive service, and a commitment to meeting customer needs—making it a trusted choice for personal and business financial services.
Was hung up on 4 times in a row, no hold wait or anything, just a click.
January 2024
Just closed a commercial mortgage loan with Peyton Wright. Everyone did a great job with the process and I highly recommend these guys.
September 2023
Virginia Credit Union is the WORST bank that I've ever done business with. Typically, my expirence with them is amazing. However, this call with them today was less than satisfactory and my concerns were not met at all. My advise to the public would be not to open an account for your child with this bank!
