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“Mariam and Q it is all the best sales people and fact all of the people who work in the store are very attentive to all of their customers and very helpful and I would recommend the store to any and everyone”
“Issac took the time to help my husband Roger who is 84 years old, get his first cellphone. Issac was amazing in his knowledge and interpersonal skills, to achieve this monumental task. Give hi. 10 stars if I could.”
“Rob saved my life by locating and restoring data that I thought had been lost forever. He charmingly assured me that if the data had been backed up, he would find it. His expertise and patience, as always, in numerous apps and platforms provided me the service I've expected from this Verizon champion.”
“Stopped by Friday to talk about getting my windows tinted. Monday I took the car down at 9:30, by 10:30 it was ready. Install was fast,clean and friendly service. I would highly recommend them for tint. Thanks guys”
“Came into Audio express today, looking for about 5 foot of power cable. Isaac asked if he could help and gave me the wire I needed (about 5 ft) Free of charge. I had an entire system installed in my F150 a few years back here as well . I have had nothing positive experiences and I’m a guy who has been in his hobby for 20 years. Great shop great people”
“Jigar was a huge help with setting up my new phone. He stayed late to make sure it was set up how I needed and managed to handle 3 groups at once. He did all of this with incredible patience and kindness. Thank you Jigar!”
“Incredible attention. They give you information of interest. and the best thing is the quality of time you live. 100% recommended. Ask for Estephany, I assure you that you will leave happy with her kindness, attention and dedication from the moment you enter the store.”
“Great to work with and incredibly knowledgeable. I bought a turntable that was bad in the box from the factory. They spent hours making sure it was correct and making sure I was happy. Buy here and get the support you won't get online for the same price. Amazing record department as well.”
“Tech Exchange is a store that excels in meeting customers' video game needs, offering a wide range of products and services tailored to gamers of all preferences. The store boasts an impressive selection of video games, consoles, accessories, and merchandise that caters to both casual players and hardcore enthusiasts alike. Whether you're searching for the latest releases or vintage classics, you're likely to find what you're looking for at Tech Exchange.One of the standout qualities of Tech Exchange is the convenience it offers to customers. The store is well-organized, making it easy to navigate and locate specific items quickly. Additionally, the knowledgeable staff members are generally friendly and approachable, creating a welcoming environment for customers to browse and shop comfortably.However, despite these positive attributes, The atmosphere at Tech Exchange to be somewhat lacking in terms of customer service. While the employees are generally friendly, there have been instances where they appear indifferent or uninterested in assisting customers with their specific needs. This can create a disconnect between customers and staff members, leading to a less-than-ideal shopping experience for some peopleBut overall Tech Exchange remains a great store for fulfilling your video game needs, offering a wide selection of products and a convenient shopping experience. While the atmosphere at the store may sometimes feel a bit off due to the perceived lack of enthusiasm from some employees.”
“Absolutely phenomenal service. Brought my phone in because i was experiencing Boot Loop and the man servicing my phone ended up having to replace all the parts. Very kind gentleman and I am so grateful he was able to restore my phone. I would give more stars if i could. Would recommend this phone repair place to everyone.”
10AM - 7:30PM
4450 S Laburnum Ave Ste 150, Richmond
Electronics
“I would recommend this store over 100 times over and over. Customer service was amazing and I mean A+. The store is very neat, organized and clean. Pleasant atmosphere and welcoming. For now on with any in-store needs I have this will be my store of choice. I suggest this store for others that is reading this review as well. I was assisted by Ms. Zaineb. She did an awesome job in communicating my need with the customer service department, advocating for me and resolved my issue to have my service reconnected due to no fault of my own or Metro PCS. She was extremely helpful in assisting with the transfer of my Apple phone, After the Apple Store in Short Pump created an issue with me continuing service. She was very knowledgeable, assured me over the phone she could help. Walked in and she went in to action with fixing my problem. I’m so thankful for Zaineb, She got your girl all the way straight!! Go shop with this store you will not be disappointed❤️ P.S thanks again Bubbles..”
10AM - 4PM
1051 E Cary St #112, Richmond
Electronics
“Thank you so much Experimax. I am a student in my senior year of college for my B.S. in Healthcare Administration Management. I got stuck in Richmond after leaving Atlanta in 2020 to help my mom because she was sick. Every restaurant shut down so, I ended up staying because I had no job to go back to as server during Covid-19. I decided to start school and needed a laptop. I found this establishment in my freshman year and received the best customer service and advice to get up and running w classes on my laptop. I have been to several computer stores but Leonard and his team have been the BEST out of all three. Clean store, problems are solved swiftly, very organized, staff on the same page regardless of who I speak with, etc. As a consumer, I HIGHLY recommend trusting this establishment for any service needs.”
“Came in the other day to upgrade my phone to a newer edition. Brian made everything seamless and was as informative & professional as you can get. Best experience I've had at a T mobile.”
10AM - 8PM
5300 Chamberlayne Rd Ste 3, Richmond
Electronics
“Hey YALL need to come down on 5300 Chamberlayne road with my boy Joe and he definitely will get right and up running with no problem have u a new phone service with cricket”
“The best and ONLY place I buy my Vape products. You can always count on receiving a high quality product at an affordable price. I've gone to other vape stores in the Richmond and surrounding areas and their prices (Griffin) are way lower than their competitors. Their staff is way cool too. I wish I knew his name but a younger guy really helped me today when I was in a pinch. Kudos to you! You have a lifetime customer! ??”
“They've moved. Now right on W. Broad St. Across from Charlie's. Great service! Jasmine helped me, super sweet. Got
A great deal on the new Samsung and they transferred all my data, contacts, everything!”
“I recently had my iPad Pro M2 repaired by Javier at Ekowireless, and I couldn’t be happier with the experience. From start to finish, the service was outstanding. Javier was knowledgeable, friendly, and efficient, taking the time to explain the repair process and answer my questions. My device was fixed quickly and works perfectly now, as if it’s brand new.
The quality of the repair exceeded my expectations, and the attention to detail was impressive. Communication throughout the process was clear, and I felt completely confident leaving my iPad in his hands.
I highly recommend Javier at Ekowireless to anyone needing iPad repairs. Professional, reliable, and skilled
he truly deserves a 5/5 star rating!”
“Kiara at T-Mobile on Staples Mill Road was absolutely wonderful. So kind, attentive, and helpful—she made everything easy and stress-free. Truly lovely service!”
“A great experience if you’re looking for certain things, I particular ordered some body wash the Cremo brand which is very potent and mainly smells for anyone looking for something of quality. I can recommend that brand even native is nice. They have a wide selection if you’re looking for it, they probably have it”
“Quick service. Got a phone for my husband to take on the road. Was told that they operate under AT&T so hopefully he'll have good service. Free phone.... Only paid $150 for the activation fee and 1st month cost.”
“I would like to thank Gary the store manager for always being so helpful and making my rentals an ease! Thank you Gary! You’re the best ! Your boss need to give you a Bonus for exemplifying Excellent Customer Service ?M. Jackson”
“Pleasant Owners to do do business withRespectful, truthful, no frills tells you the truth without lowballing your items, knowledgeable will educate you on value and sale of itemsShop is stocked with durable/useful items at affordable pricesA place a woman can feel safe going in alone without being scammed and they treat people respectfully without looking down at you.Highly recommend if you are looking to buy items, get quotes or are in a tight spot at a financial moment”
“Service was okay. I came in about an hour before closing time & you could tell they were packed up & mentally logged out for the night. Still was able to get my phone problems situated!”
9AM - 5PM
1320 N Arthur Ashe Blvd, Richmond
Electronics
“My client was very happy with Lite Tape for the back lifting of her new kitchen backsplash. It was easy to order and arrived on time after the order was placed.”
“I love metro I love the service but the lady with the glasses on was very unprofessional she didn't even look at my account I tried to explain my situation I was trying to get a phone she kept on telling me the phones not free I still had to pay for it and told me I couldn't add a line told me I had to wait a year for metro flex I was in a emergency situation. But she grab her phone walked off. I have been with the same service for 10 years never had a problem. Buy it's ok cause I found a way to switch my number to my old phone. I did it myself I am a tech wise.”
“Hassan, Eli, and Tre were all very helpful and great company while switching over companies. Great service and fun environment while remaining professional and helpful.”
9AM - 6PM
6301 Midlothian Tpke, Richmond
Electronics
“Every electronic that we have purchased has been incredibly affordable and it works as it should!! Can’t beat that. And James (the Manager), has excellent customer service!”
“I have been purchasing merchandise for 10 years. Best customer service, prices, professionalism, knowledgeable. Mr. Jim and Jay have become my family. I highly recommended so many of my family and friends to get their electronics. Love this establishment and love Mr. Jim and Jay ??”
“FIRST, I WANT TO GIVE A HUGE THANK YOU TO STEPHANIE, AHJANAY, & BOBBY!!!
They were patient, kind, and incredibly helpful during a very frustrating situation. Stephanie went above and beyond by providing a replacement device and resolving the remaining balance, ensuring the issue was finally taken care of. I am genuinely grateful to have been helped by them and they absolutely deserve recognition and raises.
Now for the not-so-great part..T-Mobile’s customer service call center was extremely unhelpful. I had to visit the store three separate times for the same issue involving a warranty exchange. The problem? The replacements were still connected to another account! Despite the multiple in store visits and the hours spent trying to resolve this, customer service insisted otherwise and even claimed I hadn’t been to the store as many times as I stated. The issue couldn’t be resolved over the phone, and the only solution offered was an account credit, which I did not want. I wasn’t looking for compensation honestly, I just wanted the problem fixed after investing so much time and effort.
Thankfully, the in store team stepped up where customer service failed. Without them, this issue would still be unresolved. Thank yall!”
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“I’ve been here multiple times and have never had any problems getting my technological issues resolved. Sam & Leonard were extremely quick and helpful. Thank you, Experimax!”