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January 2024 by Kristan Whiting
I love the clothes but this location is a disaster. There’s no organization. Clothes were all over the floor and hanging off the hangers. Some of the racks were so packed that you couldn’t even pull an item out.No one is watching the register and I stood there for several minutes before someone came to help, no apology or greeting. One girl was polite enough and the other was crazy rude. I will stick to shopping online from now on, I wish I had taken photos of the mess.
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December 2023 by Clair Mutton
Absolutely worst customer service.. the store is a complete disaster! Employees are extremely rude.. and disrespectful to each other in front of customers.. WONT BE BACK!
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October 2023 by Brad Elhart
Needed new pants for my son's gray homecoming suit since he outgrew them. Gray was not in stock in the store, any surrounding stores, or online. Manager, Taylor Hall, did an exceptional job working with us and fitting my son for different options. Was about to purchase a new navy-colored suit when we thought to get a picture of his date's dress to make sure the color would be good. The dress was royal blue so navy was a no-go. Ultimately ended up with a new black suit at a very fair sale price. Thank you Taylor for your assistance!
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October 2023 by Faith Cooper
I came into this location to either return or exchange a few pairs of pants I’d ordered online. The associate proceeds to tell me the items I purchased were on clearance, meaning they were final sale. I was a bit confused because nowhere online did it indicate (and it still doesn’t) any of my items were clearance/final sale and as a matter of fact, it let me know I could return ANY of the items I purchased within 60 days! Conveniently, the only item I could return was the one I’d already started the return process for online. I did the same return process for the rest of the items and dropped them off at UPS instead, paying for the shipping. Won’t be coming back to this store.
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April 2023 by Marcous Patillo
Poor customer service, staff doesn't say a word to you.
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December 2022 by Shelby Tolliver
Ordered a dress from Express and when I used the app, they tried to send the transaction through 4 times on my debit card, thus causing my card to reject due to fraud. I finally placed an order with my credit card on November 27th and got an email stating that my order was accepted. On December 5th I received an email saying that my order was canceled. This is not the first time that I have had these issues with Express. Very poor customer service.
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September 2022 by Collene Black
I found a lot of great clothes on sale (through the mess I might add) but I watched the employees be childish and rude to several other guests. Leaving this review in hopes that management might do some cultural training with staff.
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June 2022 by Trang L.
Today I went to return 2 dresses, I met a black female employee who was very rude. She asked me why? But I can't hear what she asked? I asked again? She scolded me and said "why?"...I was surprised with such a customer service attitude.She was very annoyed with me...I didn't think there was a staff member in such a beautiful store. so impolite.
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March 2022 by Hana Cyan
I visited here and found a dress that I loved but wasn’t my size. I asked the customer service associate if she could check at another store for my size. She was so kind and helpful. She found me one in my size and arranged for me to pick it up. Thank you, Zoey! Fabulous customer service. Very personable and professional.
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March 2022 by Shweta Agrawal
I went there to exchange my jeans and had the worst experience of my life. The store assistant was very rude and racist. When I confronted her she said yes I did make a face , what will you do… she ruined my express experience… I love express … Express online customer service is way better … not returning to store
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February 2022 by Hira Hashmi
It's a good store although the employees are less...only 2 employees were in the whole store so I have to wait in the queue for checkout
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January 2022 by Juan Fuentes
The manager was very nice when work 1 day I like the customer service
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December 2021 by Jayce Bryner
Only carries small sizes, cant find any pants over a 36 in mens. I get that not every store is going to be inclusive, but I'm not even plus size and I can't wear any clothes here.
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November 2021 by Lauri W.
I've been going through a bit of an identity crisis. Since becoming a mom 3.5 years ago, I never really found my way back to old self in terms of style. I've done trunk club and rent the runway subscriptions, replaced countless wardrobe items, and it's been a bit of a journey to figure out what my style is now as a mom of two. While looking for something to wear for our family pictures coming up, I decided to browse Express. I hadn't been to Express in forever, but I immediately found quite a few things that I liked online. This got me excited, so I made my way down to the actual store. I was really pleasantly surprised by my shopping experience. When I couldn't find items in the store that the website had said were in stock, the manager was happy to go in the back and pull them for me. They also matched the online pricing! I mean every single part of this shopping experience was stellar. I am now have renewed interest in Express and it perfectly matches what I'm trying to do with my mom style: elevated casual. Looking forward to more great shopping experiences!
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July 2021 by Mike Rzeminski
My personal favorite clothing store. The staff also helped me find my glasses when I left them in a dressing room once. They are also very friendly and helpful, advising me about specials I didn’t know about, and saving me money