Extra Space Storage at 5202 W Broad St in Richmond, VA offers a wide range of storage options, including climate and non-climate controlled units, drive-up access, and parking spaces. The facility features all-hours electronic gate access, wide drive aisles, and convenient freeway access, making it easy for customers to store their belongings. The staff is known for being friendly, helpful, and efficient, often assisting customers quickly and courteously. Many reviews highlight the professionalism and cleanliness of the storage facility, along with exceptional customer service. Some customers appreciated the helpfulness of staff members who made the process smooth, especially during busy times or last-minute needs. Despite ongoing construction and some confusing signage, visitors found the units spacious and access straightforward. The facility also offers discounts for military personnel, and vehicles are allowed in drive-up units. Overall, Extra Space Storage provides a secure, clean, and accessible place for storing belongings with helpful staff ready to assist.
Great team at 5202 W Broad St! With my first unit, Alex helped me so much, going out of her way, and Shalawnda is an excellent manager and very helpful. I've just rented a second! Update a year later: Shalawnda Henry is still so incredibly helpful and easy to work with! Thanks for such great service!
September 2025
Simple to book, stress free, and fair. I got what I needed in a pinch while moving. Thank you all!
September 2025
I had the pleasure of working with Shawanda Henry who was fast, kind, and efficient. I was in a rush to get my few items in storage and she made she I made my timeline for the day. I just moved to Virginia and had a lot to do. Great service.
