Firestone Complete Auto Care in Richmond, VA, has earned a strong reputation for reliable and quality auto care services. Customers appreciate the friendly and helpful staff, including managers and technicians, who go above and beyond to meet their needs. The team consistently provides top-notch work, whether it's routine oil changes, tire rotations, brake inspections, or more complex repairs. Many reviews highlight the staff's professionalism, attention to detail, and commitment to doing the job right the first time, which saves customers time and potential headaches. The store is praised for its ability to handle urgent situations, such as fixing flat tires while on vacation, and for accommodating quick turnaround times, like completing work within tight timeframes. Customers also value the clear communication and updates provided throughout the service process, ensuring they feel informed and respected. Overall, Firestone Complete Auto Care offers comprehensive solutions for all vehicle makes and models, combining expert service with fair prices. Whether for routine maintenance or repairs, customers leave satisfied, confident their vehicles are in good hands. The store remains a trusted neighborhood destination for dependable auto care since 1926.
The customer service was beyond exceptional. They worked me into their schedule and provided world-class professional maintenance. I was very impressed with the entire experience!
June 2025
I arrived by 7AM and asked if I could get my vehicle back by 11AM and they made that happen. I was impressed and thankful that they listened to my needs and did the work within that time.
June 2025
Thank you for the quick service! Very kind management team.
