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“Everyone at Richmond Auto Repair and Towing was kind, professional, and communicative. They explained what was going on with my car very clearly, and made sure I understood what needed to be repaired. I will definitely be returning for all my vehicle needs!”
“I had such great service at this location on court house . Every employee was attentive and very kind. I came in for an oil change and they even vacuumed and cleaned my windows! I will definitely be back”
“We sold our awesome used car to Haley Express and couldn’t have had a better experience!! Super fair, professional and kind, seriously what more could you ask for. Very fast appraisal and we received our check the same day. Thank you”
“Really great customer service and courtesy from Gina and her team. I bought a car with a bad odor and brought it to them for a cleaning. Once they took out the seats to start a deep clean, they realized the car was much worse than I had realized—full of mold and worse. Instead of just doing the cleaning and charging me, they stopped working and called me in to take a look. Thanks to them, I was able to return the car and save thousands of dollars. They are the sort of kind and honest people you want taking care of your vehicle.”
“Ethan Levy is an absolute pleasure to work with. He is very thorough as a technician and his customer service is spot on. He is very detail oriented and he serviced my car both times as if he was working on his own vehicle. He is proactive in his service and work to solve problems in addition to getting the job done. I had a very large nail in one of the four tires that I purchased from them. Upon his inspection of the tire, he suggested that a tire be ordered just in case the repair was not possible. The nail head was larger than the nail itself, so he was able to repair the tire. He even took the time to show me the nail. My tires are covered under warranty so even if it had to be replaced, it would have been no charge. I am very impressed with his work, his genuine customer service and his professionalism.”
“Johnny hooked it up! Needed rust spots fixed on my hood & rear hatch, plus a dent pulled out of my bumper. Johnny, true to his name, was less than half the cost quoted by both Dorn’s and Caliber. He only charged me for the hood and hatch, painted the bumper he fixed on his own, and buffed my headlights. Incredible value. Would recommend to anyone.”
“Took my 11-year-old GTI in for a routine 80,000 mile service and some critical fluid leaks were discovered. I would highly recommend Delta-V for anyone who has a VW or Audi as their mechanics are very good at spotting common problems.”
“I appreciate great service and quality technicians. And a big kudos to Deb who is friendly and flawless on managing the customers and the flow of business. I am new to the area but glad I can depend on Cloverleaf for my auto inspection and more.”
“Quick service, honest answers, not pushy. Informative without up selling, wife and I have brought out cars here on recommendation of a coworker and we'll keep doing it.”
“I'm a car guy all my life. However in recent years due to health issues, my ability to do some of my repairs are gone. I have several classic vehicles, so I decided to utilize 804. I found they are honest and hard working people. Very knowledgeable regarding many issues related to vehicle repairs.”
“Anyone looking for a great mechanic you can trust, look no further! Mike and his son do excellent work at a great price! They have a profound knowledge and love for the cars they work on and particular attention to detail. I recommend them to anyone. They have worked on my mercedes ML500 even my old Ford contour. Ive gone here for years and im Very happy every time I go to to Mikes!”
“Pat and the ENTIRE Team at Caliber came through today, going above and beyond to provide OUTSTANDING customer service. They could not have been more accommodating, knowing I was in a scheduling jam. Appreciate them all!”
“Ellis came highly recommended by more than one individual I know. They were 100% correct. Ellis is a straight shooting company. No bullshit tell you like it is and charge you accordingly. Highly recommended.”
Open 24 hours
3405 Commerce Road, Richmond
Auto Repair
“It was Saturday and my driver took a trailer from a pool with two tires that needed a replacement. I called the shop, no wait time, they accept EFS, awesome. Driver went there and their team replaced tires like it was a Formula 1 pit stop :D great job my friends”
“I was greeted at the door when I entered, then immediately asked to be helped. The sales manager called over Dylan, who was very friendly and professional. Dylan knows his products making it easy for me to describe what I wanted. After commiting to buy, the remaining team members came right over and introduced themselves and their role in my buying and owning experience. This company made my 3 hours drive to get there an enjoyable experience putting me in my new Lincoln in less than 3 hours from start to finish after arriving in Richmond. Job well done and I am pleased with the car and value of my new purchase.”
“I needed a new Muffler. So I decided to scan what shops were around me and Roy Hendrick's was open and had availability. So Yes, I could have called a dozen shops and gotten different prices but sometimes we can do this in an hour is the best answer. So 1 new basic muffler and no pipes needed.
I can hear the difference but maybe that is because the muffler isn't busted. So nice work guys and maybe I will shop again.”
“LOVED my experience at Buffalo Tire, needed a wide variety of things done to my car, breaks, rotors, headlight replacement, fixing a tail light and a belt tensioner all replaced. All the work was done exceptionally well, at a great cost and they were quick to get it done. Todd up front was MY GUY ? Communication was always top tier. They more than earned my business and I will continue to refer others as well! Thank you Buffalo Tire team!”
“I have been coming here for over 20 years. Great service from front door to the mechanics. Love Rick at the front desk great attitude and spirit. I highly recommend this business!”
“I hate to sound cheesy when I write this but these guys are literally All Good with me!
AGA’s customer service is top tier and they not only say what they mean (via their quote) they mean what they say (via what you pay)!
They work fast and are efficient but best of all, they’re kind people!!!!
My new brakes feel amazing!! My headlights shine bright like diamonds and my windshield wipers work just as good, if not better, than the ones Take 5 upsold me!
Chris is an absolute ease to work with: from my initial phone call to the shop to my car drop off, down to my car pickup. I went in for a mere inspection and while I was hoping for great news—only the inspection fee—your girl knew better than that and, despite being brought back to reality, working with AGA/Chris & staff still turned out to be wonderful experience provided it wound up not being as expensive as I’d anticipated. In other words, their services are very affordable and did not knock me over the head in labor costs! Oh! And when I noticed a double charge for my windshield wipers (simple mishap), Chris was very approachable and eager to get it corrected immediately!
Y’all, I came in that man shop with THREE different payment methods and he accommodated me readily, with a smile on his face for all of them! Did I mention their technicians worked super fast??? (only 2 day wait given the upcoming holiday season).
Not to mention, so far I’ve seen zero issues with what was done. I even noticed my headlight covers got a little scrub-a-dub-dub along with their bulb replacements! Furthermore, Chris was very patient with me in communicating with him surrounding the pick-up of my vehicle and even topped off my back tire which had a slow leak before sending me on my wayward son!!
I don’t know, man. Maybe it’s a generational thing, maybe it’s Maybeline but as a millennial, I do not get this kind of customer service anymore and it is BEYOND refreshing! I will absolutely be recommending any and everyone to AGA and not just for inspections but errrthang!!! Great job Chris and fam. Y’all have literally made my year!”
“I’ve found my tire shop! I will be bypassing the shops near my house to come here from now on. Andrew was great to work with and went out of his way to ensure that I had what I needed. Excellent customer service for sure!!!”
“They were super easy to work with. Dave was especially flexible and helpful. They completed the service when they said they would and provided a full inspection. No pressure to get extra work done.”
“Customer service was A1. Needed to have my car inspected and while I was a little late getting there (inspections are first come, first serve), they were still able to take my car and complete it before 1pm. Happy about that 😁
Update: oil change done in 36 mins 🎉🎉”
“I always appreciate the service I receive from Varina Automotive, I have lived in this area for over 30 years, and have taken many vehicles to them, always pleased with the work and the service. Keep up the great work.”
“If you live in Richmond and like me prefer to support local, then Shawn’s Auto Express is a great one for all of your vehicle maintenance needs. Shawn is a good guy and will work with you to ensure you receive the quality and value needed. His shop is just around the corner from Westover Hills and Forest Hill Ave, so it’s a convenient straight shot for many folks in the RVA area. Solid experience & Shawn will help you!”
“I cannot say enough good things about Bill, Dana & the crew at Ms TMZ! They have always been honest, thorough & quick. We have been taking our cars to them for 10+ years & will continue to do so. From inspections to major repairs they are our go to for all of our vehicles.”
“Wonderful service! Extremely friendly and honest, I came in for a flat tire and they got everything straightened out in a timely manner. Can’t recommend this place enough, very pleasant experience and affordable as well.”
“At AppTire, we know good, honest work when we see it, which is why one of our team members wanted to share this experience with Allen Tire.
He recently brought his personal truck in for a rear brake job, parts he supplied himself, and the whole experience made their shops his go to spot for all future work.
Ann, Buddy, Dave and the rest of the team run a tight, efficient operation, but nothing about it feels rushed or impersonal. They knew every customer who walked through the door by name and gave each one a complete, knowledgeable rundown of what was going on with their vehicle. When Dave walked him through the invoice, the level of detail actually made the pricing feel honest, not like he was being upcharged for something he didn't need.
They also flagged a caliper that's starting to wear and will need attention down the road. Instead of pushing for a fix that day, Dave gave him a straight answer on the real timeline before it becomes an actual problem. That kind of honesty is rare, and it's exactly why we're happy to recommend them.
It's clear the Allen family invests in their people. Every tech is ASE certified at minimum, a credential that verifies they're actually qualified to do the work, so you know exactly who's working on your vehicle. The shop itself is clean, and small touches like their new key drop boxes, programmed for each customer right when the appointment is booked, show they think about the details that make a repeat customer's life easier.
Highly recommend Allen Tire to anyone looking for a shop that treats you like a person and does the work right the first time.
From one business in this industry to another, this is exactly the standard we love to see other businesses set for customer service.”
“The staff here went above and beyond to help us in buying a car for our daughter. Camille was our salesperson and she was informative, patient and not at all pushy. She has excellent communication skills. She is very knowledgeable about Volvos as well as used non Volvo cars they have for sale. The general manager, sales manager and service department were also very helpful through the process. I would highly recommend this dealership!”
“Kathleen and her team have always done an amazing job for us. She has been our mechanic for the past five years and frequently has gone above and beyond to give us excellent service. The concierge pick up and drop off service has been a game changer for us!”
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“Wallace Automotive in Chesterfield is the best. From Ted and Ben at the front and the technicians doing the work you will be treated fairly and honestly. I have called them with car issues when I was on vacation and felt confident with the advice I was given. Give them a chance, you'll be pleasantly surprised.”